Support Services Group (SSG) is a global leader in delivering customized business process outsourcing (BPO) solutions, offering superior customer support, technical assistance, and back-office services. With a reputation for innovation and operational excellence, we partner with clients worldwide to drive business success. We are seeking a motivated and detail-oriented Junior Business Analyst to join our dynamic team in Pasig City. The successful candidate will play a critical role in supporting business operations through data analysis, reporting, and process optimization. This is an excellent opportunity for a professional with strong analytical skills and a passion for problem-solving to make an impact in a fast-paced environment. Key Responsibilities: + Collect, analyze, and interpret data to identify trends and insights that support strategic decision-making. + Evaluate existing business processes, identify inefficiencies, and recommend actionable improvements. + Partner with cross-functional teams to gather requirements, clarify business objectives, and ensure alignment of strategies. + Prepare comprehensive reports, presentations, and documentation to communicate findings and recommendations effectively. + Assist senior analysts and management in implementing new systems, processes, and tools to enhance business performance. + Track key performance indicators (KPIs) and provide insights on business performance against objectives. Qualifications: + Bachelor's degree in Business Administration, Information Management, Statistics, or a related field. + 1-2 years of experience in a business analysis or data-focused role. + Strong analytical and problem-solving skills. + Proficiency in data analysis tools and software, such as Excel, Power BI, or SQL. + Excellent written and verbal communication skills. + Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail. + Experience in the BPO or contact center industry is an advantage. + Familiarity with project management methodologies and tools. + Knowledge of CRM systems, workflow automation, and business intelligence platforms. What We Offer: + Competitive salary and benefits package + Professional development and career growth opportunities + A collaborative and innovative work environment + Wellness and engagement programs Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.