Join the Seven Feathers family!
About Seven Feathers Casino Resort:
Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.
Why Work at Seven Feathers:
At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:
Comprehensive medical, dental, vision, and Rx coverage.
Paid Time Off
Employer-paid life and disability plans
401k with up to 3.5% employer match
Responsible for assisting the Player Development team with daily administrative tasks to providing quality guest service for high value guests of Seven Feathers Casino Resort. Also assists in VIP promotions, events, and concerts. Acts as a liaison with the Players Club for service of existing guests and acquisition of hew high value players. Interacts with other departments for exceptional guest service. Evaluates and issues guest complimentary items while following policy and procedure. Maintains guest confidentiality in all environments. May participate in external events to promote Seven Feathers and acquire new high value guests. Exceeds guest expectations regarding timeliness and communications, ensuring priority service and response.
ESSENTIAL FUNCTIONS:
Support Player Development team by providing services to high value guests.Man the reception area for Platinum Elite and Diamond player services. Greets all guests with in a friendly and professional manner.Proactively engage in email, text, phone calls, etc. to maintain timely communication with high value players. Stay fully informed on all casino promotions, events, concerts, and campaigns.Work closely with the Player Development team members and Players Club to achieve team goals, as determined by the Player Development Manager. Continuously watch for new high-value players on the casino floor and quickly connect them to a Host or make contact if a Host is unavailable.Is a solution-oriented problem-solver and assists in resolving guest issues with other departments. Documents disputes and concerns, referring to the Player Development Manager for more in-depth solutions.Evaluate guest qualification for complimentary items and issue these within policy and procedure. Follows all departmental directives for maintaining player reinvestment.Strictly abide by all Policies, Procedures, Internal Controls and standards of Seven Feathers Casino Resort and Marketing Department. Assist with VIP promotions and events, including RSVP functions, set-ups, and execution.When required, work as part of a team that attends external events to greet potential new guests and invite them to Seven Feathers Casino Resort. Foster relationships and promote the use of the Players Club card, Casino Host Team program, and Players Club membership. Maintain confidentiality and discretion in all areas, with emphasis on protecting guest information. Decline from disseminating trade secrets, planning and promotional procedures, and/or information regarding upcoming events.Be an active and engaging team member of the Marketing Department, contributing ideas and offering solutions to improve daily processes and the guest experience. Perform additional duties as assigned within the scope of Player Development. Requirements High school diploma or equivalent required. College degree preferred with emphasis on Business, Marketing, Sales, or Hospitality Management. 2+ years’ experience in a gaming occupation strongly preferred. Experience in a similar environment will be considered.3 years’ experience in front line customer services required.Excellent organizational, verbal, interpersonal, and guest relations skills.Intermediate computer skills in Microsoft Word, Outlook, PowerPoint, and Excel.Familiarity with IGT Patron Management preferred.Excellent grammar, spelling, and writing skills.Strong analytical/mathematics skills essential.Must be able to maintain composure and make effective decisions in stressful situations when dealing with challenging circumstances.Ability to work positively within constantly changing internal and external environments.Must be able to multi-task, possess strong time management and organization skills, as well as possess excellent guest service skills. Able to work flexible hours, various shifts, holidays and weekends with ability to work without supervision. Ability to pass Title 31 Compliance related testing and ability to maintain knowledge and training of Title requirements as appropriate for this position. Must be able to obtain a Class III Gaming License.Current and valid Driver's License with the ability to qualify for the UIDC’s Drivers Program.Ability to obtain a Food Handlers Card within 90 days of hiring.Team Member must maintain a neat, clean, and well-groomed appearance at all times. (specific standards available)