Brief summary of role responsibilities: The Junior Collections Analyst will act as support to the day-to-day operations adhoc activities of the global collections team. He/she would add value by actively participating in driving the overall results; cash collection, reserve, AR DSO target, KPIs and SLA as well as taking on non-critical collections tasks. Whilst he/she would be engaged with these tasks, he/she will be mentored and would be given the opportunity to learn and develop their skills and competencies to mold him/her to be Collections Analyst when the need arises. Given the attrition in the team and the period that it is taking to replace collectors, this is having a negative impact on the operations; this will facilitate a quicker transition with less disruption on the operations.

KEY RESPONSIBILITIES
1)    Help analyse/monitor the AR account balances for past due to assist the team to meet the cash collections and reserve targets every month.
2)    Help to effect the collections strategy (i.e., comfort calls, e-mails, follow-ups) and assisting to deliver the daily targets on calls and interactions.
3)    Utilize collections tools and workflow to perform collections tasks and activities.
4)    Organize work so that Service Level Agreement objectives are realized and managing well his/her assigned tasks.
5)    Ensure to successfully handle most non-routine issues and escalate to management and business issues that cannot be resolved.
6)    Actively engage in the mentor-mentee relationship, follow through and apply the acquired training and knowledge.
7)    Contribute ideas and actions towards the continuous improvement of processes within area of influence.
8)    Provide coverage or serve as back up during workforce challenges. Be ready to handle a ledger that may be assigned as a result of this.
9)    Complete all assigned tasks and responsibilities timely and accurately.
10)    Review if all the information is available for the invoices for upload to the client’s portal. Monitor the progress of all invoices uploaded, follow up on the Business team for those that are still pending to be uploaded and coordinate with multiple teams on completion of the upload and/or any issues encountered that need to be resolved.
 

SOFT SKILLS

Gravitas – Display strong, positive, and impressive attitude when interacting with internal/external stakeholders.

Tenacity – Ability to handle difficult situations and keen to see through the resolution.

Keen to Detail – Thoroughly reviews reports, ledgers or any document and would use their analysis to help identify the root cause and/or suggest the appropriate action plan.

Flexibility – Adapts to changes and has a positive outlook.