What you’ll do

Reduce past due balances on assigned portfolio including medium and small customer accounts.

Analyze aging reports to determine customer call priorities.

Review cases in SalesForce as assigned.

Communicate effectively with customers with past due accounts via phone calls and emails.

Provide account statements, invoice copies, account analysis, and account reconciliations to customers as requested

Provide clear and concise notes for customer interactions.

Work on month end closing activities as assigned

What experience you need 

English fluency required written and oral B2/C1

1-2 years of customer service experience

1 year Excel or Google Sheets experience.

What could set you apart

Collections or Accounts Receivable experience.

Excellent written and verbal communication skills.

Strong organizational and time management skills.

High level of attention to detail to maintain accurate records and perform data analysis.

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