Desktop and System Support Technician, Junior

The Junior Desktop and System Support Technician (DSST) is an entry-level position dedicated to delivering crucial technical support to end-users. In this role, you will focus on troubleshooting and resolving hardware and software issues, assisting with network connectivity problems, and ensuring users have the tools they need to perform their jobs effectively. Key responsibilities include guiding users through step-by-step solutions to technical problems, maintaining and updating operating systems and applications, applying security patches, and diagnosing and addressing issues related to hardware, software, and network connectivity. This position provides a valuable opportunity to develop technical skills and contribute to the smooth operation of our IT infrastructure.

Performance Expectations

Respond to Support Tickets: Address and resolve incidents, tasks, and request reported by end-users.  Act as the "face of It" at LLMMR and route issues. Troubleshoot Problems: Diagnose and fix desktops, laptops, or other peripheral device problems. Install and Configure Software: Set up and configure operating systems, software applications, and drivers. Perform Hardware Repairs: Repair or replace faulty hardware components Provide Technical Assistance: Offer technical support and guidance to users, both remotely and in person. Maintain Documentation: Document support activities, solutions, and configurations in a ticketing system. Manage User Accounts: Create, modify, and delete user accounts and manage access permissions with Active Directory. Ensure System Security: Apply security patches and updates to protect systems from vulnerabilities. Assist with Network Issues: Help with basic network troubleshooting and connectivity issues. Monitor and Maintain Inventory: Track, manage, and order IT equipment and supplies. Participate in Training: Stay updated on new technologies and participate in training sessions as needed. Prepare, monitor, and adjust work schedules and evaluate data on user support services provided. 

 

Credentials

 

Post-Secondary Education in Information Systems or Information Technology is preferred. Knowledge of Windows Desktop OS, Microsoft Office, Dell hardware and Networking basics is a plus. Working knowledge of data communications troubleshooting. Ability to read and understand equipment, policy and procedure manuals.

 

Desired Characteristics

 

Possess excellent comprehension and interpersonal skills. Ability to work independently and coordinate efforts with co-workers. Ability to continuously learn and update technical knowledge.
 

What Linamar Has To Offer

 

Opportunities for career advancement. Community based outreach supporting both local and global initiatives and charities. Social committees and sports teams. Discounts for local vendors and events, including auto supplier discounts.

 

About Us

Linamar Corporation is a Canadian diversified global manufacturing company of highly engineered products across global industries & markets. From the entrepreneurial seeds planted by our dynamic founder, to the support provided along the way, all Linamar employees are poised for success in this fast-paced and rapidly growing environment. With access to the tools you need to succeed, you will make an impact along with other motivated and engaged people.

Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.