Manage the online communities of The Astoria Group Reply to all reviews received via different Online Travel Agency (OTA) websites like Booking(dot)com, Agoda, etc. Assist handling and tracking crises and complaints online Proactively report critical issues to appropriate departments and key officers Improve messaging structure of The Astoria Group accounts for efficient communication Perform review audits and competitive analyses from other community management efforts Monitor overall performance of the brand's social media pages and online listings Generate reports from OTA data and compile information into a presentation Help the team in the development of original digital content Assist in promoting a positive brand image in online channels for The Astoria Group