Short Description:
Junior Exchange Administrator with 4-5 Years and Messaging Background.
Complete Description:
The Office of the Chief Technology Officer (OCTO) which the central technology organization of the District of Columbia Government is seeking a Senior HelpDesk Technician with Messaging and Directory Services background in the Citywide Messaging department.
The Junior Exchange Administrator will be responsible for delivering Microsoft Exchange support to DC Government employees. The ideal candidate should have at least 5 years of IT enterprise support experience, with 3 years of experience supporting Microsoft Exchange in an enterprise environment. This candidate should possess a solid working knowledge of enterprise messaging environments including but not limited to AD, LDAP, Google Apps, Exchange 2007/2013, Blackberry Enterprise Server, and GOOD for Enterprise MDM and Air-Watch
Behavior Characteristics:
Must possess good communications skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team-oriented, performance-oriented.
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Working knowledge of Microsoft Exchange and Unified Messaging
Required
5
Years
3 - Expert
Solid understanding of Active Directory
Required
3
Years
3 - Expert
Experience with Quest Active Roles
Highly desired
3
Years
2 - Proficient
Experience with Outlook 2007/2008 / 2010 / 2011 / 2013
Required
5
Years
3 - Expert
Administration of mailboxes and user accounts
Required
5
Years
3 - Expert
Troubleshooting to resolve mail delivery issues
Required
5
Years
3 - Expert
Experience writing and maintaining messaging documentation (i.e. procedures, processes, standards, and knowledge articles for IT Support)
Required
5
Years
3 - Expert
Customer Service oriented and ability to communicate effectively with end-users as well as teammates
Required
5
Years
3 - Expert
Ability to communicate effectively with end-users as well as teammates
Required
5
Years
3 - Expert
System Administration experience of Microsoft Exchange 2013 and Blackberry Servers
Required
5
Years
2 - Proficient
Administration of Mobile Device Management application (Air WATCH)
Desired
5
Years
3 - Expert
Strong analytical/problem solving skills
Required
5
Years
3 - Expert
Troubleshoot OWA issue, Outlook Anywhere issue, ActiveSync issue
Required
5
Years
3 - Expert