Junior NOC Engineer Company: Norstella Location: Remote, India Date Posted: Feb 13, 2025 Employment Type: Full Time Job ID: R-783 **Description** **About Norstella** At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time. Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients: + Citeline – accelerate the drug development cycle + Evaluate – bring the right drugs to market + MMIT – identify barrier to patient access + Panalgo – turn data into insight faster + The Dedham Group – think strategically for specialty therapeutics By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India. **Job Overview** As a Junior NOC Engineer, you will be an integral part of the Network Operations Center (NOC) team, responsible for monitoring and maintaining the health of cloud-based systems. This role involves identifying and reporting incidents, supporting routine operational tasks, and collaborating with senior engineers to ensure service reliability. With hands-on exposure to Azure and AWS environments, this position offers an excellent opportunity to grow your technical skills in a dynamic, cloud-focused environment. The ITOps team deploys and maintains systems, hardware, software, and technology for all business units. **Key Responsibilities** + Monitor cloud systems and infrastructure using dashboards and alerting tools. + Identify potential issues and escalate them to the appropriate teams for resolution. + Assist in documenting and tracking incidents to ensure timely follow-up. + Respond to alerts, verify system statuses, and document findings. + Provide feedback on alert configurations to reduce noise and improve accuracy. + Assist with basic operational tasks across Azure and AWS environments. + Perform routine system checks to ensure availability and reliability. + Work closely with senior engineers to learn and assist in resolving technical issues. + Participate in team meetings and contribute to improving operational processes. + Maintain and update runbooks and operational guidelines for common tasks. + Stay updated on emerging technologies and operational best practice. **Required Skills and Experience** + Basic understanding of cloud platforms, preferably Azure and AWS. + Familiarity with monitoring tools and logging systems (e.g., New Relic, CloudWatch). + Ability to identify and document system issues with accuracy. + Basic troubleshooting skills to assist in resolving common technical problems. + Exposure to scripting tools like PowerShell or Python is a plus. + Interest in learning automation tools and Infrastructure as Code (IaC) concepts. + Strong communication skills to effectively report issues and coordinate with team members. + A proactive and collaborative mindset to work in a team-oriented environment. + 0-2 years of experience in IT operations or related fields (preferred). + Degree or certification in IT, Computer Science, or related discipline (or equivalent practical experience). **The guiding principles for success at Norstella:** 01: Bold, Passionate, Mission-First We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do. 02: Integrity, Truth, Reality We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals. 03: Kindness, Empathy, Grace We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication. 04: Resilience, Mettle, Perseverance We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission. 05: Humility, Gratitude, Learning We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking. **Benefits:** + Health Insurance + Provident Fund + Reimbursement of Certification Expenses + Gratuity + 24x7 Health Desk _Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.