Junior Operations Specialist in Customer Support (French)
AirHelp
Junior Operations Specialist in Customer Support (French)
DescriptionDo you love helping people, solving problems, and working in a dynamic, international team? Are you fluent in English and French? Then you might be just who we’re looking for — even if you don’t have experience yet.
\nAt AirHelp, we’re on a mission to make air travel fairer. Every year, millions of passengers are affected by delayed, canceled, or overbooked flights, and we’re here to make sure they get the compensation they deserve. Join us and turn your language skills and problem-solving abilities into a rewarding career where you’ll make a real difference for travelers around the world.
\nPlease submit your application in English.
What you’ll do:\nBe the friendly and helpful voice of AirHelp — supporting customers throughout their claim journey via email, chat, and social media. \n Use the training we provide to confidently assess claims, answer questions, and apply legal knowledge to help customers.\nCollaborate with other departments to ensure a seamless customer experience.\nConfidently hit targets while pushing yourself to keep quality and efficiency high.\n\n
Are you curious about firsthand experiences? Dive into our bonus material showcasing employees’ stories in customer operations.
Ideally, you’ll bring with you:(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).
\n\nFluency in English and French. \nEagerness to learn about the airline industry and customer service — no experience required.\nGenuine willingness to help people and go the extra mile for them.\nStrong adherence to procedures with a keen eye for detail.\nThe ability to thrive in a fast-paced environment, while staying organized and prioritizing tasks efficiently.\nThe availability to work on weekends.\n
Perks and benefits:\nPrivate life and health Insurance. \nFlexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.\nAnnual travel allowance.\nWork from anywhere for up to 2 weeks/year.\nLanguage classes.\nPersonalized progression plan. \nInternal training programs and knowledge-sharing events.\nUnlimited, free use of AirHelp’s services.\nPre-paid virtual card.\nOffice commute subsidy.\nAccess to mindfulness and well-being platform (Mindgram).\nTeam days and Parties. \n
Department: Customer Operations
Employment Type: Full Time
Location: Warsaw
Reporting To: Maciej Mazan
Compensation: 5500 - 7000 PLN gross (plus up to 3000PLN performance bonus)/month
DescriptionDo you love helping people, solving problems, and working in a dynamic, international team? Are you fluent in English and French? Then you might be just who we’re looking for — even if you don’t have experience yet.
\nAt AirHelp, we’re on a mission to make air travel fairer. Every year, millions of passengers are affected by delayed, canceled, or overbooked flights, and we’re here to make sure they get the compensation they deserve. Join us and turn your language skills and problem-solving abilities into a rewarding career where you’ll make a real difference for travelers around the world.
\nPlease submit your application in English.
What you’ll do:\nBe the friendly and helpful voice of AirHelp — supporting customers throughout their claim journey via email, chat, and social media. \n Use the training we provide to confidently assess claims, answer questions, and apply legal knowledge to help customers.\nCollaborate with other departments to ensure a seamless customer experience.\nConfidently hit targets while pushing yourself to keep quality and efficiency high.\n\n
Are you curious about firsthand experiences? Dive into our bonus material showcasing employees’ stories in customer operations.
Ideally, you’ll bring with you:(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).
\n\nFluency in English and French. \nEagerness to learn about the airline industry and customer service — no experience required.\nGenuine willingness to help people and go the extra mile for them.\nStrong adherence to procedures with a keen eye for detail.\nThe ability to thrive in a fast-paced environment, while staying organized and prioritizing tasks efficiently.\nThe availability to work on weekends.\n
Perks and benefits:\nPrivate life and health Insurance. \nFlexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.\nAnnual travel allowance.\nWork from anywhere for up to 2 weeks/year.\nLanguage classes.\nPersonalized progression plan. \nInternal training programs and knowledge-sharing events.\nUnlimited, free use of AirHelp’s services.\nPre-paid virtual card.\nOffice commute subsidy.\nAccess to mindfulness and well-being platform (Mindgram).\nTeam days and Parties. \n
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