Job Title

Junior People Services Advisor, North America

Job Description Summary

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement and Accounts Payable functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

Job Description

Junior People Services Advisor in large and complex organization supporting US Employee base

Responsible to provide Shared Services Tier 1 level support to include 15,000 employee base

Respond to questions regarding standard hiring and onboarding practices, procedures and tools to assist employees.

Collaborate and liaise with various stakeholders and HR Centers of Excellence

Provide guidance and support hiring and onboarding transactions in HRIS systems (Workday) via Manager or Employee self-service (MSS, ESS)

Maintain documentation and reporting within HRIS and HR Case Management tool

Meet standard Service Level Agreements (SLA’s)

Create/edit written communications, reports, or other items on a daily basis

Provide high-level customer service to all internal and external clients across all levels and business lines (including Brokerage)

Communicate successfully using multiple types of technology – email, phone, messaging, etc.

Administer Talent Admin processes including Interview Scheduling, Background Check, Purchase Order etc.

Ensure proper compliance with DOL, EEOC, and Wage and Hour provisions to include entry and maintenance of employee records and required labor law postings

Maintain direct ownership of tasks/projects

Maintain confidential department records and office files in accordance with internal company procedures

Perform all the duties of the Talent Acquisition Coordinator but under limited supervision for routine situations.

Advise on tier two cases that are not routine and require experience and analysis to solve

Perform self-directed work on a regular basis, with a focus on gaining exposure to more of the complex tasks within HR Services

Contribute to project-specific work; work may be moderately complex  

Regularly advise and solve problems that are routine in nature, as well as those requiring interpretation or deviation from standard procedures.

Communicate information that requires some explanation or interpretation.

Help maintain documentation and guidelines to establish standards and procedures for handling employees' questions

Requirements:

Associate Degree (Bachelor Degree preferred)

Experience with Workday

Strong customer service skills

Excel working in a very fast paced environment

Organized; detail oriented; versatile

Demonstrates self-direction and ability to work under moderate supervision

Demonstrates ability to be a leader among peers, through mentoring and training new HR Advisors

Proven critical thinking and problem-solving skills

Exceptional interpersonal skills

Demonstrates strong verbal/written communication skills

Demonstrates sense of urgency, prioritization, flexibility, and adaptability

Proven record of excellent internal and external customer service

Ability to work independently and demonstrate ownership of job tasks

INCO: “Cushman & Wakefield”