Job Title

Junior People Services Advisor, North America

Job Description Summary

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement and Accounts Payable functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

Job Description

About the role:

Entry-level HR Advisor in large and complex organization supporting US Employee base

Responsible to provide Shared Services Tier 1 level support

Knowledge and expertise of all HR matters across the entire employee life-cycle, from hire through retire and across complex business

Respond to questions regarding standard HR procedures and practices to support Managers and Employees

Advise and direct Managers on steps to correctly execute Manager Self Service (MSS) transaction in Workday

Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, and email inquiries within required SLA.

Collaborate and liaise with various stakeholders and HR Centers of Excellence, in order to support COE work within Tier 1.

Provide guidance and support to Employees with full-cycle employee transactions in Workday

Effectively manage workload within HR ticketing system

Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

Communicate successfully using multiple types of technology – email, phone, messaging, etc.

Maintain direct ownership of tasks/projects

Provide satisfactory and accurate answers/resolutions to employee’s inquiries and concerns 

De-escalate situations involving dissatisfied employees  

Provide updates, follow ups, and information depending on employee’s concern/issue. 

About You:

Bachelor’s degree (preferred)

2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)

Experience with Workday preferred

Strong customer service skills

Enjoy working in a very fast paced environment

Organized; detail oriented; versatile

Demonstrates critical thinking, exceptional interpersonal skills, and problem-solving ability

Demonstrates strong verbal/written communication skills

Demonstrates sense of urgency, prioritization, flexibility, and adaptability

Proven record of excellent internal and external customer service

Ability to work independently and demonstrate ownership of job tasks

Amenable to work on night shift and/or shifting schedule 

INCO: “Cushman & Wakefield”