The Digital Messaging Operations team is looking for a Process Manager to manage and drive a critical area in the Messaging Operations space.
Email Authentication. Digital Messaging Operations manages customer and prospect emails for all business lines across the enterprise.
Responsibilities will include:
Develop and oversee Email Authentication processes from beginning to end to ensure output/product meets expectations pertaining to turn around times, customer service level, quality, quantity, etc. Responsible for data metrics and monitoring development and ongoing management and controls.
Responsibilities:
Email authentication process development and management for the Digital Messaging Channel.
Implementation of email authentication standards across all Enterprise email vendors.
Analyze, identify and correct data issues with systems used or owned by department as well as outside of department (Digital platforms or business line-specific platforms).
Provide subject matter expertise on email authentication when representing department in projects and other meetings.
Own internal partner communications and consultation relationships for email authentication.
Must foster good working relationships with business and IT managers to ensure the organization meets its business objectives.
Basic Qualifications:
Working knowledge in Digital or Internet Technology.
Experience documenting assessment findings and presenting results to technical and non-technical management teams.
Very strong analysis, project management, verbal and written communication skills.
2 years experience in operational process management, design, and continuous improvement.
Preferred Qualifications:
Bachelors degree in computer science, mathematics, engineering or related field and 2+ years information security experience.
2 years experience in process management, design, continuous improvement, business process engineering, Agile, lean management.
2 years experience in quantitative and qualitative analysis.
1 year experience in Email Authentication and/or Internet Mail Architecture.
Business Process Management, Lean Certification, Project Management Certification, Six Sigma Certification.