Customer Success Services Sales Support

Team provides sales support activities for field sales organizations during the entire lifecycle of a transaction run by Customer Success Services.

The ideal candidate will have a successful track record in the following areas:

• Support, Consulting, Outsourcing or Services Sales

• Operations support previous experience will be an asset

• Fluent English

• Eager to learn high volumes in short time

�� Knowledge of technical terms in HW/SW/Services

�� Any other foreign language is an asset.

Knowledge and Skills:

Professional:

▪ Excellent communication skills: written and verbal;

▪ Bold self starter with a great attitude and strong organizational skills;

▪ Excellent verbal and written communication skills

▪ Knowledge of Windows, Outlook, Word, and Excel

��� Has general understanding of IT or service industry

������ Projects a positive and professional image

▪ Data mining and prospecting skills

▪ Organized and a strong attention to details;

▪ Ability to manage multiple projects simultaneously, including managing and prioritizing numerous projects in the same time, often under strict time constraints.

▪ Ability to work under pressure and tight deadlines despite the high demands of the working environment;

▪ Ability to communicate effectively and calmly;

��� Flexibility in working hours, including availability outside the program during the week, weekends and legal holidays;

▪ Orientation towards results, being able to bring excellent results even with tight time limits;

▪ Ability to work with numbers and calculations.

Technical:

��� Fluent English language skills, must be able to read, write and speak professional English.

▪ Any other language skills is a plus, must be able to read, write and speak professional in that language.

Brief Description

Sales support and operations support activities for field organizations combined with other billable and non-billable global operational activities.

Detailed Description

As a member of Oracle's Global Order Desk organization, you will handle requests to support sales field organizations to achieve their goals using company processes combined with LOB best practices. Your main responsibilities will be:

�� Gather customer requirements to define the scope of the request in collaboration with various responsible teams like pre-sales, delivery, product management.

�� Business analysis to match customer needs with Oracle products portfolio and customizations needed.

• Support field organizations on the entire lifecycle of a request with operations activities.

�� Communication with stakeholders on any key stages of the process

▪ Answer in due time to standard queries related to the internal processes

�� Make effective tracking for all requests handled

▪ Provide requester feed back at any steps in the process

• Support field organizations with approvals, queries, contracts, etc.

▪ Fosters internal Oracle relationships 

• Participates in reporting and audit functions

• Deal with regional specifics that may vary from country to country

• Quick adapt to the frequent process and products changes based on business and market requirements

Career Level - IC1