Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). 

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

To succeed in this role you must have experience in: 

Own and maintain project requests including the entire end-to-end agile project life cycle from the initial request stage through the post-deployment support stage 

Liaison between IT and business stakeholders during the project life cycle ensuring alignment and attainment of the best results including conducting retrospective reviews  

With your knowledge of Salesforce, appropriately assign project requests to business analysts and/or tech teams and write Salesforce requirements when needed  

Perform change management activities such as reviewing and providing input on regression test cases as well as notifying Change Manager as needed 

Lead high impact sales or sales operation projects via hosting project team meetings, creating/maintaining related timelines and communicating out regular status updates to stakeholders including at the executive level 

Define project responsibilities by creating RACI charts and holding stakeholders accountable throughout the project lifecycle  

Create and maintain process flow charts on, but not limited to, Sales Transformation processes 

Create/maintain Sales Transformation self-serve documents and team SharePoint/Wiki sites. 

Essential Skills: 

Confirmed 2-3 years of work experience in Software Development Life Cycle (SDLC) especially on Salesforce and in a Portfolio/Program/Project Management Office   

Strong communications skills, both written and verbal 

Confirmed 2-3 years' experience working in a Project, Program or Portfolio Management Office 

Strong understanding and working knowledge of agile and waterfall methodologies 

Ability to write formulas and functions using excel and/or Smartsheet or a willingness and capacity to learn and apply learnings quickly on new applications  

Excellent follow-through skills with stakeholders, including business owners and IT groups 

Desired Qualifications: 

A degree in engineering, computer science or a related field 

3 years of experience working with or in IT, project management or a related field 

2-3 years of working experience on Smartsheet and excel/google sheets or similar project management tool 

A problem-solver, looking for the simplest solution to a problem 

Amenable to work on a night shift schedule (e.g., 12 am to 9 am MNL, Tuesday to Saturday) 

Nice to Have: 

2-3 years Business Analysis experience (on Salesforce) 

2-3 years experience working in Sales, Marketing or Sales Operations  

Experience working on SharePoint, Clarizen and JIRA 

What we offer:  

Comprehensive HMO package (medical and dental) 

Paid time off and paid sick leave 

Quarterly Performance Bonus 

Employee Assistance and Wellness Programs 

RingCentral’s Global Service and Support team leads the post-sale experience for it’s customers—making sure their every need is met, and that they’re able to use our products effectively and easily.  As it’s customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.  

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. 

About RingCentral/Acquire BPO 

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. 

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. 

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence. 

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. 

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.