At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

The routing team’s primary goal is to ensure the highest route quality for our clients globally through dedicated route ownership, while also boosting the company’s profitability. We aim to reduce client complaints, particularly from our top clients, and minimize the workload for other internal teams involved in route setup.

Responsibilities:

Efficiently resolve problems in both critical and non-critical situations with a high level of professionalism.

Closely monitor platform KPIs to ensure timely issue resolution and availability of internal resources.

Proactively recommend and implement new monitoring systems and rules to prevent downtime and performance issues.

Continuously provide feedback to internal engineering teams to enhance our products based on client needs.

Qualifications:

A tech enthusiast eager to build a career in a dynamic environment.

Possess a broad range of IT interests, including querying languages, programming logic, and computer networks; expertise in VoIP, SS7, ISDN, PSTN, SIP, DID, TFN, & PBX technologies is a plus.

Passionate about providing the best possible experience for clients.

Unafraid to delve deeper and use an analytical approach to solve technical problems.

Fluent in communicating with clients, partners, colleagues, and engineering teams in English.

Why our employees choose us (and stay)?

Never a dull moment – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.

Connect globally – Work with people from all over the world. We put the “global” in globalization.

Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

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Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.