As a Salesforce Consultant ideally with experience of Net Zero Cloud (NZC) you will work within aid with the management of several Salesforce related Projects. The projects encompass a range of technology-enabled business and process transformation initiatives and the delivery of a major Salesforce capability uplift.

Your expertise will be critical to the analysis of the current and innovative business processes and defining the strategy in transforming the business.  This role will work with the business in terms of interpreting and documenting change requests, designing solutions to business problems, contributing to/leading agile practices, providing third level support/SME knowledge, and supporting solution testing and implementation.

Roles & responsibilities

Consulting

Manage the timely delivery of projects through developing project plans and monitoring progress against themEffectively communicate status updates to the stakeholders regarding progressMeet with clients and get an understanding of their existing FP&A processesDetermine and document client requirements for new FP&A solutionsProvide guidance to clients on budgeting and planning best practicesContribute to the design of FP&A solutions, including the design of best practice forecasting models with Adaptive insightsInterface with senior management, business and technology teams to drive the adoption of reporting and planning in the solutions that we have implementedDemonstrate high understanding of potential functional design issues by suggesting alternatives and providing recommendationsEngaging with clients to understand their business needs, challenges, and objectives.Conducting workshops and interviews to gather requirements for Salesforce implementations or enhancements.Assist in designing Salesforce solutions that meet client requirements, leveraging standard Salesforce functionality and customization options.

Business Development/Leadership/Strategy

Assist with the development and delivery of proposals, demonstrations and presentations for new client opportunitiesBuild relationships within existing clients and use your understanding of their business to identify further opportunities for consultingContribute to the teams process improvements initiatives and strategyPromote and encourage innovation within the teamBe involved in the ongoing development of the strategy for Cloud Solutions service line including the identification of current and emerging trends, potential new service offerings

Technical/Configuration/Client Support

Respond to client support questions and requests via phone and email in relation to solutions that have been implementedProvide technical guidanceConfiguring Salesforce to align with client needs, including setting up objects, fields, workflows, process builder, and other declarative features. Additionally, developing custom solutions using Apex, Visualforce, Lightning Components, and other development tools when necessary.Creating and maintaining documentation for Salesforce solutions, including requirements documents, design specifications, user guides, and training materials.Performing thorough testing of Salesforce configurations, customizations, and integrations to ensure quality and reliability.

Risk & Compliance

Comply with relevant firm and industry legislation and incorporate into practices and processes as relevantReport all identified risks, breachesComply with relevant WH&S legislation, adhering to reasonable instructions, work procedures and practices to maintain the health and safety of the teamReport all workplace hazards and incidents

Key performance indicators

Agreed upon through the performance measurement process with the Salesforce Consulting Director

Special conditions

Ordinary full-time hours: 37.5 hours per week between 8am – 6pmOn occasion some out of hours work may be required – please note unpaid overtime may also be required on occasions

Selection criteria

Skills/Knowledge/Experience

Excellent written and verbal communication skillsStrong interpersonal skills and problem solving skillsExtremely organised and detail orientedAbility to engage and manage internal client expectationsManage competing deadlines, multiple projects simultaneously and conflicting prioritiesAbility to grasp and apply new conceptsVery strong knowledge of the Salesforce platformSkills in solution scoping and design - requirements gathering, gap analysis and future-state designFunctional specialisation and certifications in specific Salesforce modulesOne or more of Sales Cloud, Service Cloud, Consumer Goods Cloud, Marketing Cloud, Commerce Cloud, Health Cloud or Public Sector SolutionsKnowledge of development lifecycle, and key Salesforce development tools and technologiesExperience in delivering solutions as part of a Salesforce Partner, or within in-house support or project team

Who We Are:

As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency. 

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.

Thank you for your interest in ERM.