Kforce has a client in Houston, TX seeking a Junior Service Desk Analyst. Key Responsibilities: * Junior Service Desk Analyst will provide first-level support for incoming IT requests via phone, email, and ticketing system * Troubleshoot basic hardware and software issues for desktops, laptops, and mobile devices * Assist with setting up new user accounts, managing passwords, and configuring permissions * Escalate complex technical issues to senior IT staff when necessary * Document and track issues through the service desk ticketing system, ensuring timely resolution * Provide support for common office applications (e.g., Microsoft Office, email clients) * Perform routine system checks and updates, such as applying patches and software updates * As a Junior Service Desk Analyst, you will assist with setting up and maintaining workstations, peripherals, and other IT equipment * Deliver excellent customer service by ensuring clear communication and timely follow-ups with users * Participate in ongoing training and development to enhance technical knowledge