POSITION SUMMARY:
The Junior Supervisor, Poker Room oversees the operations of poker games in a casino or gaming establishment. This role ensures games are conducted efficiently, fairly, and in compliance with established rules and regulations while maintaining high customer service standards and a positive gaming experience.
PRIMARY RESPONSIBILITIES:
• Supervise poker games to ensure compliance with rules, house policies, and gaming regulations.
• Monitor game flow, player conduct, and dealer performance to maintain fairness and security.
• Responsible for all Poker Room operations when on duty.
• Assist in organizing and managing poker tournaments or special events.
• Promote house promotions and engage players to enhance their gaming experience.
• Handle disputes or conflicts with diplomacy and professionalism.
• Performs other tasks as assigned by immediate superior
QUALIFICATIONS:
I. Experience
1. Customer service
2. Casino operations background
II. Education
Tertiary education is preferred but not essential.
III. Skills / Competencies
1. Prior experience as a poker dealer in the gaming industry
2. Strong knowledge of poker rules, strategies, and house policies
3. Excellent communication and interpersonal skills.
4. Ability to manage and motivate staff.
5. Problem-solving and conflict-resolution abilities
IV. Other Attributes
1. Strong organizational and multitasking abilities
2. Proficiency in basic computer software and casino management systems
3. Friendly and approachable demeanor
4. Professional appearance and behavior
5. Pleasing personality
6. Ability to remain calm under pressure and work in a fast-paced environment
7. Must be able to work varied shifts, including nights, weekends, and public holidays.