About the Role:

This role will support providing excellent client experience at CHANEL in-house workshop.

Acting as an ambassador for the brand, you will be responsible for delivering a professional and seamless Quality Control and Repair support to the brand by providing ultimate standard of our Quality & After Sales services to the retail team.

You will work closely with the Retail team and Repair Team at Local level pertaining to all aspects Quality Control and repair management of Chanel watches.

Impact You Can Create In The Role:

Perform in-house QC and repair services for Chanel watchesQuality Control of all watches for existing stocks, consignment and new shipment, clients’ watches upon requestComplete QC checklist for every watchProvide quality advise and service proposal on defective piecesWatch Repairs

o Diagnose non-working watches and complete diagnosis

report.

o Provide service proposal according to professional standard

o Repair watch on approval

o QC repaired watches to ensure all functional aspects are restored to factory standard

Offer technical advises to internal and external customers on product quality and functionalityMonitor KPIs to ensure smooth and efficient quality repairs according to SLAIdentify and report quality issues encountered while repairing items from stocks and clientsWork in accordance with Global guidelinesProactive in making enhancement to improve efficiencies and productivity

You are energized by:

A passion for the world of watchmakingBeing a team playerProactivity and a willingness to learn and growHaving good eyesight with excellent attention to detailEnthusiasm, neatness, and organizationPatience, concentration, and perseveranceReliability and a dynamic work ethic

What you will bring

Academic and professional qualifications, including being an ITE graduate or holding a Higher Nitec in Precision Engineering or Mechanical EngineeringFluency in EnglishProficiency in IT systems and the ability to navigate across platforms and channelsWelcoming both fresh graduates and candidates with up to 2 years of experience, passionate about watch repair and eager to make their mark and grow with us

What Chanel can offer you:

Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.Talent Development: Chanel is committed to developing and empowering our people. Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.Support and Resources: You will have access to the resources, support and infrastructure needed to continue to grow successfully.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.