Keiki (Kids) Club Manager
Rosewood Hotels and Resorts
Job Description OVERVIEW/BASIC FUNCTION:
Oversee all responsibilities and duties of the Keiki Explorers’ Club. Plan, implement and evaluate junior guest activities and events as part of the Resort’s activity program and organize children’s activities to ensure total guest satisfaction, whilst reinforcing a “club” environment within the resort. RESPONSIBILITIESImplement all activities, events and entertainment as scheduled.Promote all resort programs, facilities, and services.Answer telephone promptly and professionally.Attend meetings as assigned to share information and receive input from other key departments.Promote strong positive inter-departmental relations, with an attitude of teamwork and helpfulness.Coordinate details for assigned programs.Censure good stewardship of supplies and resources.Solicit guest and members feedback on programs.Follow opening and closing procedures to departmental standards.Maintain a safe working environment. Report and correct, if possible, any unsafe acts or conditions.Perform other duties as assigned.Center attention on the children’s needs and safety always. Follow all safety rules.Project a positive, friendly and caring attitude always while interacting with children and their parents.Provide parents and guardian information of the child’s behavior and any unusual occurrence or activity involving their child.Follow up keiki’s birthday and arrange special amenity as per standard.Ensure weekly program schedule is distributed to guest & various department heads.Innovative ideas to be proposed for Keiki Club Marketing as per Resort policy.Ensure special program is being prepared for special events like Easter, Thanksgiving and Christmas.Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.Greeting guests in a professional and courteous manner.Flexibility to work shifts that will include early mornings, evenings, weekends and public holidays.A warm and welcoming personality and willingness to engage with our guests.Represents the company in a visibly professional manner, demonstrating pride and care in appearance and grooming.Ensure that standards are maintained at a superior level on a daily basis.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Resolve guest complaints, ensuring guest satisfaction.Ensure knowledge of hotel services, features, and amenities.Must perform their job functions to the hotel's expected level of service. QUALIFICATIONS:
Experience: Previous experience in a luxury or ultra-luxury hotel; supervisory experience preferred.
Education: Must meet one of the following requirements. 1. Bachelor's Degree from an accredited college and 2 years of Keiki experience in a licensed facility 2. Two years of college education and 4 years of Keiki experience in a licensed facility 3. Child Development Associate (CDA) Certificate and 4 years of Keiki experience in a licensed facility
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills:Thorough knowledge of hotel services and amenities; ability to compute basic arithmetic; provide legible communication and directions; ability to ascertain departmental training needs.
Language: Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Oversee all responsibilities and duties of the Keiki Explorers’ Club. Plan, implement and evaluate junior guest activities and events as part of the Resort’s activity program and organize children’s activities to ensure total guest satisfaction, whilst reinforcing a “club” environment within the resort. RESPONSIBILITIESImplement all activities, events and entertainment as scheduled.Promote all resort programs, facilities, and services.Answer telephone promptly and professionally.Attend meetings as assigned to share information and receive input from other key departments.Promote strong positive inter-departmental relations, with an attitude of teamwork and helpfulness.Coordinate details for assigned programs.Censure good stewardship of supplies and resources.Solicit guest and members feedback on programs.Follow opening and closing procedures to departmental standards.Maintain a safe working environment. Report and correct, if possible, any unsafe acts or conditions.Perform other duties as assigned.Center attention on the children’s needs and safety always. Follow all safety rules.Project a positive, friendly and caring attitude always while interacting with children and their parents.Provide parents and guardian information of the child’s behavior and any unusual occurrence or activity involving their child.Follow up keiki’s birthday and arrange special amenity as per standard.Ensure weekly program schedule is distributed to guest & various department heads.Innovative ideas to be proposed for Keiki Club Marketing as per Resort policy.Ensure special program is being prepared for special events like Easter, Thanksgiving and Christmas.Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.Greeting guests in a professional and courteous manner.Flexibility to work shifts that will include early mornings, evenings, weekends and public holidays.A warm and welcoming personality and willingness to engage with our guests.Represents the company in a visibly professional manner, demonstrating pride and care in appearance and grooming.Ensure that standards are maintained at a superior level on a daily basis.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Resolve guest complaints, ensuring guest satisfaction.Ensure knowledge of hotel services, features, and amenities.Must perform their job functions to the hotel's expected level of service. QUALIFICATIONS:
Experience: Previous experience in a luxury or ultra-luxury hotel; supervisory experience preferred.
Education: Must meet one of the following requirements. 1. Bachelor's Degree from an accredited college and 2 years of Keiki experience in a licensed facility 2. Two years of college education and 4 years of Keiki experience in a licensed facility 3. Child Development Associate (CDA) Certificate and 4 years of Keiki experience in a licensed facility
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills:Thorough knowledge of hotel services and amenities; ability to compute basic arithmetic; provide legible communication and directions; ability to ascertain departmental training needs.
Language: Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
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