This role will support day-to-day program execution and improvement. It will also support customer requests and related developments in processes. Raises issues with senior colleagues/managers where necessary.

Program Support 

Execute day-to-day tasks for customer programs to meet KPIs Support ad-hoc customer queries Support suggested process improvements, based on customer requests Identify potential issues and raise them with customers or manager to resolve them Act as a point of contact for customers when they have specific queries or requests related to the program 

Customer Needs/Experience Research 

Support regular business reviews with the customer by providing relevant data and information Support and attend regular business reviews with key accountsCommunicate customer wants and needs with the wider team and manager to improve services

Scope - Individual Contributor Geographic scope

Regional or Global customer program, specifically assigned program(s)Initial experience (min. 1 year) within KAM or Sales SupportMust have completed a bachelor's degreeExcellent written and oral communication skills Proven effective listening skills Demonstrated ability to work in a global team and matrixed environment Strong Microsoft office tools experience Ability to thrive in a fast-paced environment and have a positive attitude Ability to manage and prioritize multiple tasks Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred