Key Account Manager – Food & Pharma

LOCATION: Karachi 

REPORTS TO: Regional Sales Manager - South      

DIRECT REPORTS:    None

GRADE: G                 

WORKPLACE TYPE: Hybrid  

Company Background:

Ingredion is a global Fortune 500 provider of ingredient solutions that touch millions of lives, every day. With over 19,000 customers in 120 countries, we create solutions that help nourish, comfort, and delight people all over the world. We are proud to source our strength from nature.  That’s why we’re growing sustainably, with an industry-leading product portfolio that includes plant-based proteins, sugar alternatives and clean and simple ingredients that deliver on changing consumer needs while protecting our planet. Although we are best known for our food ingredients, we are much more than a food business. We co-create bespoke solutions with our customers; from cosmetics and beauty to paper and textiles, to pharmaceuticals, driven by relentless curiosity. We make it our business to anticipate industry trends, and to bring together the potential of people, nature and technology to make life better.

Rafhan Maize is an affiliate of Ingredion Incorporated in Pakistan. Our strategy is a unique blend of volume growth and operational excellence. We are pursuing tri dimensional strategy to grow organically, geographically and by broadening ingredients portfolio. If you are inspired by professional challenges and the rewards that come from a high level of performance, then Ingredion (Rafhan Maize) is the company for you. At Ingredion (Rafhan Maize) you can be a member of a globally connected team inspired to achieve great things.

We don’t just make ingredients. We create possibilities. Be What’s Next® with us.

The Kay Account Manager – Food & Pharma is responsible to create and manage customer accounts. Work-out strategies and action plans to strengthen customer base. Develop new business via new products /new customers. In addition, he/she will be responsible to achieve sales goals in their area of operations and handle customer technical queries as first response.

Core Responsibilities:

Day to Day Business Actions – Maintain baseline sales with all customers/region for Food and Pharma customers. Address customers basic day to day commercial / technical queries and issues for both core and specialty products. Customer visits for relationship building dealership mobilization and handling customer queries. Deliver the sales revenues and profitability targets in line with Goal.

Business Development & Strategic Planning – Responsible to find new customers to increase customers database and maintain existing and potential customers list. Identify new growth opportunities and proactively liaise with marketing, business development team, R&D and Applications team as appropriate.

Develop strategic account plans which are shared and mutually agreed with the company and customer through pricing actions and best services. Identify key decision makers, influencers and gatekeepers in the customer’s organization and develop an effective network.
 

Market Intelligence – scan the market for competitor insights and suggest commercial conditions or products that can be developed or supplied from our portfolio to counter competition. Keep update with competition and devise counter actions and timely report the market trends to line management.

Drive Growth – Work on both Core and Specialty Products to drive growth of the company. Demonstrate understanding of the value delivered to customers through accurate quantification and effective communication with the customer. Advise customer on technical matters and handle basic technical queries. Serve as one techno commercial contact point for customers. Embed Ingredion’s company values in all ways of working. Always maintain opportunity pipeline using Salesforce.com and manual radars.

Internal & External Collaboration – Contribute to strong alignment and relationships with internal stakeholders to drive best practice (e.g. Sales Excellence) and leverage on knowledge, resources and expertise from within the wider organization. Work closely with customer service and Supply chain organization in managing customer forecast and demand planning process to fulfil customer’s requirements and deliver customer satisfaction.

Qualified candidates will have:

Mandatory requirements:

BE /MSc (Food Technology, Chemistry, Pharmacy, or relevant discipline) /MBAMinimum 7 - 8 years’ experience related to B2B food/pharma industry.Strong technical and commercial background.Good rapport building and relationship building skillsStrategic Sales planning and management.English fluency, both written and spoken

Required behaviors and skills:

Strong analytical skillsAccount management and negotiation skills

Relocation Available:

Yes, Within Country