LegalMatch offers a dynamic, yet casual and fun work atmosphere with training and ongoing support. We recognize that our employees are the key to our future, so LegalMatch offers a unique environment where your ideas are always appreciated and your contributions make an important difference. This position will be in-office at our Reno, NV location. What you will do: + Review client performance and business needs to provide a proactive support in their success. + Assist in client requests and any issues that arise. + Serve as the point of contact for assigned clients. + Build and maintain strong, long-lasting client relationships. + Ensure the timely and successful delivery of our solutions according to needs and objectives. Requirements What you bring: + Customer support experience or experience as a Client Service Rep. + Strong phone handling skills and active listening. + Excellent communication and presentation skills. + Ability to multi-task, prioritize, and manage time effectively. Benefits Perks: + Beautiful high-rise view overlooking the mountains, Aces ballpark, and downtown Reno. + Easily accessible for public transportation. + On-site coffee shop and restaurant. + Free on-site Gym. + Open concept office with sit-to-stand desks. + Casual dress code. We encourage creativity and we are tattoo/piercing and non-traditional hair color friendly. + $1,500 Retention Bonus!