Job Description :

Role Purpose

Strategic Vision:

Ability to understand and align the company’s goals with the needs of key clients.Drive long-term strategies to foster strong relationships and business growth.Identify opportunities for innovation and continuous improvement in client service. Own, develop and drive the relationships and commercial agenda with customers – this is a customer facing role first and foremostClient Centric MindsetLead with a focus on understanding the client’s business objectives, pain points, and key success factorsDevelop customer management capability

Decision-Making and Problem-Solving

Lead efforts to solve complex client challenges and issues in a timely manner.Make informed decisions that positively impact both the client and the business.

Influence and Negotiate

Cross-Functional Collaboration

Work closely with internal teams (e.g., sales, marketing, product development, customer service) to ensure client needs are met.Serve as the point of escalation for resolving client issues, ensuring seamless communication across departments.

Key Responsibilities

Develop truly world class collaborative customer partnerships and strategiesManagement of profit and NSV targets – “owning the numbers”Motivate sales teams behind clear, simple and powerful customer strategies.Develop and orchestrate end-to-end relationships via a cross functional network within Diageo and the customer baseManage multiple commercial, marketing, supply and financial touch points internally and externallyContract ManagementDrive the highest standards of execution for all specified channels.Data-Driven InsightsDevelop and co-ordinate tailored brand activity by channel and major customer.Nielsen interpretation and development of corrective action plans.Develop accurate forecasting through demand planning resourceMonitoring, evaluating and advising on Brand/Customer volume, trends and dynamics.Create and develop world class account plansImplement and develop appropriate KPI’s

Requirements

Qualifications

Suitable university degree.High cognitive ability

Experience

6–10 years’ experience gained across commercial and other functions – cross functional experience an advantage. Minimum 2 - 3 years Key Account Management experience or leading account teamCross functional integration and coordinationJoint Business Planning knowledge and experience at strategic levelExposure across different channels and different levels of customer sophistication (e.g. National Accounts, Key Accounts and Field Sales)Track record of success in highly demanding sales organizations (FMCG) and in alcoholic beverages

Worker Type :

Regular

Primary Location:

Waterfall

Additional Locations :

Job Posting Start Date :

2025-02-07