Purpose & Overall Relevance for the Organization:

 

To support the Key & Field Account business in order to achieve sales and market strategy objectives.

To ensure a reliable, adequate and competitive customer service level for all adidas and Reebok Accounts.

To support the Sales Director in order to achieve departmental goals.

 

Key Responsibilities:

 

Creating and driving the customer service part of the local sales strategy with a view to achieving departmental and company goals, in alignment with the Sales Director

 

Participate in Wholesale meeting. Provide clarity to sales team on R&R and Processes (i.e. how to process a return or claim)

 

Guaranteeing an updated, efficient and optimal overall Wholesale Order Book and providing constant visibility to Sales management on order book situation, including the following: Representing sales team in 100% meeting lead by OF to review upcoming delays and communicating critical delays to the sales team Providing Sales Order forecasting to Inbound for logistic warehouse planning

 

Ensuring a reliable and professional service level as well as by means of functional leadership of the team and development of necessary key skills of the customer service team members. Monitoring KPIs of the performance of the CS team

 

Shaping, continually optimising and documenting the Key & Field Account CS processes while taking the interests of the company and the customer into account Approving returns or claims requests according to authorization matrix, always ensuring the compliancy of the process is respected in the market

 

Representing the interests of the sales department vis-à-vis responsible persons of other departments (local, region or global) by working as a “customer service representative” in key projects for the company

 

Others: Working as a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios

                                                                                 

Planning

Focus on 12M timeframe Understand account category consumer Lead account/category range architecture whileprovide feedback to Brand teams on assortment & activation requirements Identify untapped business opportunities within scope Support with STAP & AMP for category Build pre-sale assortment & volumes based on BP analysis Execute customer presales to achieve targets NS & %SM Boards creation for pre-sale

 

Tracking

Prepare quarterly kick off (e.g. delivery confirmation, conversion, monthly SO targets,market information BD) Define & execute action plans to manage drops / delays proactively w/ customers based on BP analysis

Execution

Manage & negotiate OB (eg.Confirmation,  cleansing, returns, reorders, OB swaps) Ensure monthly OTB negotiation linked with OB confirmation & obtain OC’s OTIF (15 days before RDD) Coordinate activation plan execution w/ buyer (aligned w/ RSM, EKAM and Omnichannel) Define & execute action plans based on sell-out analysis (e.g. healthy conversion, markdowns, returns) Provide & support with operating rhythm for given scope Analyse sell out information to drive in-season reorders & ABO’s. Market visit to understand POS execution, opportunities and competitor situation (1x/week)

 

Key Relationships:

 Lead partnership & relationship with buyers

 

Knowledge Skills and Abilities:

 

Experienced in job and fully qualified/trained Combined broad theoretical and practical knowledge incl. company policies and practices Strong competence with various tools, procedures, etc

 

Requisite Education and Experience / Minimum Qualifications:

 

5 Years experience