Kleinanzeigen is the leading online classifieds market in Germany. An average of more than 50 million ads are available in numerous categories - from children's supplies to electronics to real estate. With more than 36 million users per month, Kleinanzeigen has the widest reach of all online selling platforms in the country. Most of the items traded on Kleinanzeigen are second-hand. In this way, users make an active contribution to sustainability. The Kleinanzeigen market allows companies the opportunity to easily offer their services online. Kleinanzeigen was launched in September 2009 as eBay Kleinanzeigen. Since June 2021, the company has been part of Adevinta, a leading global provider of online classified ads. In May 2023, the name was changed to Kleinanzeigen.

Kleinanzeigen is part of Adevinta: a global online classifieds specialist and sustainability leader with 25+ products in 10 countries.

What you’ll do ​& Who you are

We are looking for a Sales Expert to join our team as an Key Account Manager (d/f/m).

Reporting to our Team Lead Key Account Management PRO you will focus on maintaining and growing relationships with existing clients while identifying and onboarding new strategic clients. The primary focus is on customer retention and expansion, though new clients should also be acquired when opportunities arise.

This is a hybrid role, and our office is based in Berlin Charlottenburg.

What you'll do:

Acquire and manage a portfolio of Key Accounts with a focus on customer satisfaction and strategic growth.

Have a deep understanding of client needs and align them with Kleinanzeigen PRO products.

Build and maintain strong customer relationships, acting as a trusted partner throughout the entire customer lifecycle.

Develop a sustainable network, including up to C-level, to secure long-term success.

Prioritize customer needs to ensure that all clients are treated equally and none are overlooked.

Use data to drive effective customer retention and product adoption.

Identify upselling opportunities and work closely with the Team Lead Key Account Management to implement expansion plans.

Represent customer interests and translate their needs into actionable product improvements.

Continuously seek innovations to improve Customer Success processes.

Monitor market trends and developments to identify new customer potential for strategic growth.

Business Travel for customer acquisition and retention.

Who you are:

Professional experience in order processing and sales processes is desirable

Experience using CRM systems

Systematic, structured and careful way of working

You have a service mentality and High-quality awareness

Experience with interrelated processes between customers, sales, marketing and business development

You have a high customer orientation (including when dealing with external customers over the telephone)

Fluent German and English skills are a must for this position

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

An attractive Base Salary 💸

Participation in our Short Term Incentive plan (annual bonus) 🏆

Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon🌛well why not! just make sure you have internet connection! 🌍

A 24/7 Employee Assistance Program for you and your family, because we care ❤️

Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow 🌱

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters! ✨

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.