Job Title : Key Accounts Manager
Reporting line : General Manager: Sales
Location/Franchise : TBC, Cape Town

 

JOB PURPOSE

The Key Account Manager will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements. 

The candidate will be apt in building strong relationships with strategic corporate customers. Apart from the expansion of business through acquisition of new clients, the account manager will be handling the key accounts maintaining communication and relationships with existing clients and devising new solutions and offers.

The candidate will conduct meetings and provide information regarding the services/ solution and or products offered by the Company, while presenting a proposal that is feasible and profitable to the parties concerned.

Requirements

Experience and Qualifications Required:

Grade 12 or equivalent Previous Sales experience will be advantageous Relevant experience in a similar position, with exposure to related products/equipment will be advantageous Sales experience in Office Automation, Connectivity, CCTV, Access Control, Energy Solutions  Valid driver’s license & own reliable vehicle

Duties & Responsibilities

Develop trust relationships with portfolio clients to ensure account retention and monthly customer visits Acquiring a thorough understanding of key customer needs and requirements Expanding relationships with existing customers by continuously proposing solutions that meet objectives, as well as bringing in new clients Ensure the correct products and services are delivered to customers in a timely manner Serve as the link of communication between key customers and internal teams Resolve any issues and/or problems faced by customers, effectively handling complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Meeting all client needs and deliverables according to proposed timelines Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Developing and maintaining excellent knowledge and understanding of our Business, its offerings, our competitors and the extended industry

Skills and Attributes

People, Communications Analytical and Interpersonal Skills Interpersonal Communication Skills – Ability to communicate and work across different cultures and social groups Passionate – Ability to maintain a positive outlook at work Ability to work well in pressurised environment & strict deadlines Continuous improvement of self and knowledge enhancement – Ability to adapt to changing circumstances Planning & Organising – Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive experience throughout the total client journey

Other Assignments

Cross training on other lines of business

Working Conditions

Working hours are 08h00 to 16h30, Monday to Friday Travelling to & from site to client premises and vice versa per schedule requirements

 

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

If you are interested in this vacancy, please submit your CV to [email protected] by no later than 31 July 2024.

Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.