Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. Manage key accounts operations to achieve revenue goals. Serve as the link of communication between key customers and internal teams. Acquiring a thorough understanding of key customer needs and requirements. Addressing and resolving key clients’ complaints. Communicating and collaborating with the promotion, marketing, sales, and supply chain departments to ensure that key clients’ needs are met. Compiling reports on account progress, goals, and forecasts for principal clients and stakeholders. Work with the different teams & collaborate with cross functional departments such as Sales, Marketing, Regulatory, finance & supply chain to implement new Trade techniques to obtain profits. Consistently looks for sales increments in key accounts to improve selling-in and selling-out opportunities. Analyze sales performances and recommend improvements. Ensure to always follow company policies and procedures. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Maintain a very good business relationship and efficient collaboration with principal companies as an important business partner in trade and distribution.