Key Account Manager

Classification: Exempt

We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work to for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

Our Full-time Employees enjoy:

401 K Plan with Company Match

Medical, Dental, Vision, FSA/HAS

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Choice of Global Cash Card or Direct Deposit

Career Advancement

Learning & Development Opportunities

Inclusive and Diverse Opportunities

Inclusive and Diverse Team Environment

Essential Functions:

-Work directly in conjunction with the branch general managers and service managers to resolve all service issues in a timely manner. This includes coordinating all communication through e-mail, phone, and face to face meetings to ensure complete follow-up and satisfaction for the Corporate Account.

-Manage all pricing and invoice rules in the Corporate Price Group (CPG) including set-up, changes, additions, and price increases on items serviced.

-Work directly with the Corporate Account Purchasing Department and CAM/ACAM on service agreement renewals.

-Complete annual customer service reports with each main contact for all assigned Corporate Accounts. (see KAM Bonus Plan).

-Work in conjunctions with the Corporate Accounts AR team on collections, rebates, and other required billing reports.

-Maintain and update all files for each Corporate Account assigned.

-Perform up-sell and cross-sell opportunities where possible.

-Assist with special projects as requested by CAM.

-Attend all required meetings.

-Required travel of at least 5 days per month.

-Must be able to qualify for a credit card to be used for travel expenses that will be reimbursed by the company.

-Must have a valid driver’s license, good driving record, and be of age to rent an automobile.

Requirements

Qualifications:

-Excellent verbal and written communication skills in English.

-Good working knowledge and skill in Office; Excel, Word, and PowerPoint.

-Strong ability to manage conflict, negotiate, solve problems and successfully build good relationships.

-Excellent skills in evaluating, analyzing, interpreting, reasoning, and making conclusions of data.

-Proficient in Gap Analysis.

-Organized and detail oriented, able to multi-task.

-Ability to perform required mathematical calculations

-Organize work, meet deadlines, perform at efficiency and safety expectations, and follow instructions as directed by supervisor.

-Keep a current, valid license and be able to rent an automobile.

-Position will be based in Eastern United States

Travel Requirements:

-Frequently, approximately 25% overnight travel

Typical Physical Activity:

-Physical Demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, hearing, lifting up to 25 pounds and traveling.

Typical Environmental Conditions:

-Typical indoor office environment.

Education:

-BS Degree in Business, Marketing or Communications of 2 years’ experience as a manager in a service related industry.