If you want to discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

The Key Account Manager is tasked with building collaborative partnerships with key accounts and developing sales within the assigned geography for Life Sciences' Industrial & Consumer Solutions business. Will manage an existing customer portfolio, identify new target accounts and establish a detailed sales plan.

The Key Account Manager is responsible for growth, profitability and customer satisfaction with these accounts. Will set the strategy, map their footprint and application development pipeline, identifying opportunities and assembling the appropriate support team.

Will add the necessary inputs for sales and operations planning, and assign the relevant interlocutors in product development, technical services or quality/regulatory to address key accounts’ requests.

Key Accountabilities:

Establish strategic plan for key accounts in portfolio. This plan will cover a minimum of 5 years and include a detailed analysis of the customers’ own industrial footprint as well as product development pipeline, and how this translates in sales, co-development opportunities, capacity demand and Quality/Regulatory/Validation requirements for Saint-Gobain. This plan will further be translated into detailed action plans for field sales, operations and other business functions as applicable. Input and approval from the Director of Global Sales and the Business Unit Manager is required.

 

Manage territory to meet/exceed business goals and objectives in terms of gross sales, margins and new customer acquisition. Maximize annual sales budgets for designated accounts and act as liaison between field sales, customers and manufacturing. Manage sales activities according to a solutions-selling and disciplined process. Develop strong relationship at target accounts, provide application knowledge and industry expertise. Identify commercial opportunities for new customers and/or new products and manage leads. Work with manufacturing operations to provide accurate and timely information regarding customer demand to support sales and service objectives. Provide periodic forecasts used to anticipate overall sales performance. Support customer service & quality department to meet customers’ satisfaction.

 

Track and follow up LVO’s. Identify regional expansion as well cross-sales and up-sales opportunities. Manage projects from the initial request up to mass production.. Translate product business requirements into functional specifications. Work closely with Engineering, quality & supply chain for the implementation of the projects.

 

Work closely with manufacturing, operations, supply chain, marketing, and R&D to progress new product development/process development and opportunities to the point of commercial viability. Drive effective communication with prospective customers, cross-functional teams, operational sites, and SBU management.