With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

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If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

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Position Statement

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A Kids/Teens Club Manager is responsible for the operation of Kids/Teens activities in a safe and fun environment following the resort's policies and procedures. A Kids/Teens Club Manager will also be responsible for the operations of the Kids/Teens Club facilities associated with the programs in relation to activities and entertainment.

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What will I be doing? Position Summary

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As the Kids/Teens Club Manager, you will be responsible for performing the following tasks to the highest standards:

\n\nResponsible for on-the-job training of the Kids/Teens Club team and ensuring that the Hilton University courses.\nOrganize regular trainings to make sure team members are familiar with hotel product knowledge and activities as well as the service standards and requirements.\nMake sure all Kids Club/Teens Club charges are correct and followed-up on promptly. \nEnsure that all correspondence has been filed accordingly, with correct and updated information. \nProvide a caring and safe environment for children.\nEnsure that a clean play area is maintained with the necessary equipment. \nAssist in maintaining appropriate health and safety standards in the working environment and follow company policies and procedures. \nSupervise children while parents/guardians are using the hotel facilities. \nWork in close partnership, develop and maintain good relationships with parents/guardians. \nSchedule and coordinate children activities to maximise attendance. \nMaintain the crèche's diary and schedule staff accordingly. \n Maintain high level guest service standards.\n Ensure all information input is correct.\nKeep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs.\nComply with all company policies relating to reservations.\nComply with all systems and procedures as laid down by the hotel.\nStrictly follow brand standards.\nEnsure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.\nCarry out any other reasonable duties and responsibilities as assigned.\nThe Management reserves the right to make changes to this job description at its sole discretion and without advance notice.\n

What are we looking for?

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 A Kids/Teens Club Manager serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nDegree / Diploma in Hospitality, Child Care or related field \nMust maintain a neat, clean and well-groomed appearance\nIntermediate English language skills\nBasic computer knowledge\nIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:\nPrevious experience in Kids Club \nPrevious experience in a luxury remote location\n\n

 Direct Reports

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·         Kids Club Supervisor

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What will it be like to work for Hilton?

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 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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