Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe. By supporting these three priorities, Designers drive sales to support department and store goals.
Major Tasks, Responsibilities & Key Accountabilities:
Provide fast, friendly service
Actively seek out customers in the aisles
Offer a friendly greeting. Smile, and make eye contact with customers
Ask open ended questions about customer's projects in order to determine their needs and level of expertise
Show enthusiasm with the customer
When necessary, handle several customers at once
Thank customers for shopping at The Home Depot
Follow up with customers via telephone when appropriate
Is knowledgeable about products and services offered by The Home Depot
Answer questions about merchandise for the customer's level of expertise
Describe features and benefits of merchandise
Explain the steps needed to complete projects and the products needed
Assist customers with special orders and installed sales
Nature and Scope:
Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
The warehouse environment can be dusty and noisy
Doors are frequently open, causing drafts and interior temperature changes
Floors around work area may become slippery during wet weather conditions
May have to handle merchandise and work with tools with sharp edges
Passing forklifts emit gas fumes
Tools, supplies and related merchandise may contain hazardous materials
Environmental Job Requirements:
Environment:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors
Travel:
Typically requires overnight travel less than 10% of the time