BE PART OF GROWING TEAM! Your Role Monitor, supervise and measure team performance across all task in Air Logistics to achieve company defined goals and KPI's that contribute to the growth of the organization. Performs operational and administrative tasks as needed. Your Responsibilities Ensure service is delivered to our customers meets the agreed Key Performance Indicators, SLA (>99%), Productivity Improvement (as per target), Quality (>99%) on a weekly/monthly basis.Identify performance related issues, conducts root cause analysis, develop actions plans for improvements and implement corrective actions using TIC feedback queue and emailsCollaborate with ABPs, local process specialists, systems specialists, Team Manager, country Process Managers for any concerns and updates on the Work Instructions.

KPIs & Targets:

AHT / Productivity improvementSLA complianceQuality performanceAutomation/eTouch Your Skills and Experiences Bachelor's DegreePeople OrientedExcellent communication skillsOrganizational and time management abilitiesAbility to learn and work with systemsFlexible to any work schedule Good Reasons to Join We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.