You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Operational Learning and Performance (OLP) team provides innovative and digital learning, quality, and knowledge management solutions to the Canadian Operations business lines. Our solutions are aligned to the overall strategy and vision for Canadian Operations and enable our business partners to provide client centric service excellence. 

Reporting to the Director, Operational Learning & Performance (OLP) the Knowledge Consultant, will develop and evolve Knowledge Management (KM) solutions, establish and maintain KM best practices and create One Best Ways (OBW) for the onboarding of new KM programs.  You will develop guidelines on analysis and measurement to drive continuous improvement and innovation.  The Knowledge Consultant will design consistent and standard practices across all KM teams, maintain the KM Maturity Model, existing content, tools and capabilities to help our Business Partners accelerate their performance and continuously improve.  

What will you do?

Develop new or enhance existing business partner KM programs that support the business strategies in line with the Maturity Model (OBW), KM Framework and Guiding Principles 

Provide continuous improvement recommendations and support regarding end-to-end KM solutions, standards, framework, tools and technology  

Ensuring our KM writing standards and best practices are well documented, accurate, well organized, consistent and highly effective 

Support KM capabilities and services across all KM teams, support of pilots for new methodologies, improve or add new KM services; and assist in the testing of new/improved KM tools and design 

Build, sustain and leverage relationships and people networks across portfolios, business partners and external organizations; leverage and share best practices through open communication and sharing with the KM & Best Practice teams 

Refine and govern KM principals, best practices and maintain the vision across all KM teams 

Support the Knowledge community of practice and excellence within the organization, including maintaining and delivering upskilling programs for knowledge practitioners 

Maintain KPI (Key Performance Indicators) metrics of Knowledge Programs; performing assessments across portfolios to ensure consistency, maintain standards, provide regular status updates and reporting to OLP leadership and key business stakeholders; and provide recommendations on areas to improve 

What do you need to succeed?

University degree or college diploma in business (or equivalent number of years of experience in the insurance industry or similar industry) 

6-10 years of continuous improvement in a client focused environment 

3 years’ work experience in Knowledge Management, supporting content initiatives and working with cross-functional teams 

Previous technical writing experience, Sound knowledge of project management techniques, tools and methodologies 

Consulting and influencing experience in an external or internal client facing role is preferred  

Proven orientation to deliver business results through effective teamwork and a demonstrated ability to execute, including the willingness to roll up your sleeves to get the job done 

Strong customer service skills with demonstrated ability to deliver innovative solutions and ability to leverage data and technology 

Proficient level of project management and experience working in agile project teams, consulting and facilitation skills 

Proficient knowledge of KM principles, processes and tools, along with business areas processes, controls and technologies, including in depth knowledge of MS Excel, MS PowerPoint and MS Projects (MS Access, MS Visio and SharePoint would be an asset).  

Experience in taxonomy, content modeling, information architect, working in both unstructured and highly structured content standards

Demonstrated influencing skills and consulting experience  

Excellent written and verbal communication skills  

Adaptable and resilient, able to manage complexity, comfortable working in ambiguous situations, flexible to handle a fast-paced environment and easily adaptable to a variety of management styles 

Assets:

Working knowledge of change management methodologies, Formal training in Agile project methodologies an asset 

French/English bilingualism an asset 

Reasons why you should join us under the Sun:

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.

Flexible Benefits from the day you join to meet the needs of you and your family

A caring, supportive, and inclusive culture

A collaborative and interactive team environment

#LI-Hybrid#LI-MC

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

54,000/54 000 - 91,000/91 000

Job Category:

Training & Development

Posting End Date:

04/08/2025