Responsibilities Make an impact Documenting step by step guides for end users and IT support based on given steps and guidelines, assisting in capturing new knowledge based on data analysis, creating knowledge updates and version history based on pre-defined processes, stay up-to-date with industry trends and best practices in technical support. Application Requirements What you need to succeed Ongoing university studies, active full-time student status, taking minimum 24 hours a week for at least 6 months, interest in IT and technical customer service, excellent written and verbal communication in English, capability of accurately following through given steps and guidelines.