Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have the freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

This role is primarily responsible for providing support for knowledge management, marketing, and business development systems. The key focus is to manage data and content required for the development of bid and proposal documents, including information used to develop employee resumes/CVs and project profile content, data used for the development of project descriptions and project information, and data needed for qualifications and proposals such as employee counts by office, office locations by country/region, and employee disciplines by office/state/country and region.

Manage employee information including license information and project experiences and normalize data and content to ensure consistency with all the employees connected to the projectsCollaborate with Marketing team and support information requests for site content and searches, updates to individual marketing collateral libraries, and organize data and compile results using company templates in line with corporate guidelinesCreate and maintain reports on staff breakdowns with various parameters including location, business line, and regionManage project profiles content and data including description summaries and metadata essential to searching and reportingResearch large-dollar projects to find online content and add it to the descriptionResearch projects where the listed owner/end client is an AEC firm, to find the end client and adjust the AECOM roleConduct searches and produce export summary reports Update and maintain opportunity records and proposal libraries post submissionModify and create SharePoint site pages, libraries, and other site applicationsUpdate and maintain links and add new content to libraries as requestedPerform site analytics and research to improve site content, access, and awarenessReview the knowledge base to identify areas that need to be updated and expandedAssist on creating business requirements document, page mock-up, and process workflow for new KM initiativesAssist on presenting KM proposals to the stakeholders to fully understand the requirements and to integrate feedbacksManage LMS and SharePoint sites including supporting or creating new events and updating schedules for postingCollaborate with LMS administrators and KM team in managing updates of new content to LMS curriculumManage post-event data, attendance records, and other key metricsCollaborate with Systems team in managing CRM administration including dashboard creation and modificationAssist CRM administrator and super users in maintaining opportunity, client-related, and project-related fields as neededContribute specialized expertise to different assigned projects and provide key updates to Team Lead and ManagerContribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivityEscalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes

QualificationsCandidates must be open for any shift schedule (Morning, Midshift, and especially Night Shift) to support a specific region.Candidates must be open for hybrid setup (AECOM's Freedom to Grow initiative).Bachelor’s Degree in Marketing, Business, Communications, Journalism, IT, or other similar coursesAt least 5years of relevant professional experience in a corporate environment, outsourcing, shared services, or other similar modelsIntermediate proficiency in MS Office tools and experience with O365 and SharePoint site developmentProposal support experience is preferredExperience with CRM systems administration, such Salesforce is preferredAdvanced skills in Adobe Creative specifically InDesign is preferred

Additional InformationAbility to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)Ability to maintain good customer relationship and initiate ways to improve customer experience (Customer Service)Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)Ability to effectively communicate with a varied audience and internal and external customers using different platforms. (Communication)

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.