Knowledge Management Specialist The Knowledge Management Specialist is a professional who is responsible for creating and maintaining written procedures for the enterprise. These procedures can include instructions for processes, local policies, and procedures related to risk and compliance. The main objective of this role is to ensure that the procedures are clear, concise, and easy to understand for all employees within Comerica. The Knowledge Management Specialist plays a vital role in ensuring that the procedures are compliant with relevant laws and regulations. The incumbent works with all Line of Business (LOB)/Support functions to revise, refine, and/or create the required documentation that is made available within departments and across the company within a new Knowledge Management application for the enterprise. Outcomes of Knowledge Management include: * Ensure procedures follow industry standards and regulations. * Remain current on policies and procedures for all business areas. * Manage the documents in the Enterprise Knowledge Management application. Position Responsibilities: Develop new procedural documentation * Acts as a liaison between various departments and key stakeholders. Interface with management and employees to determine appropriate policy, procedure, and work instruction requirements. * Assist with the development of documentation requirements for new business processes. * Provide support writing, reviewing, editing and/or publishing procedural documentation to follow the company standards. * Ensure the appropriate review and approval of the new procedures with relevant stakeholders. This could include Comerica personnel that support related activities outside the department creating the procedures, such as Corporate Compliance, Legal, Third-party risk personnel, and other subject matter experts. * Publish the new procedural documentation in Procedure Enterprise System, assign appropriate access to the procedure users, and configure the periodic review cycle for the documentation. Support current documentation * Support the update of documents to help maintain an effective set of local policies, procedures, and work instructions. * Support the process owner with guidance about procedures updates, so the documentation is aligned with the process objectives and all relevant requirements from related polices, frameworks, laws, regulations, and regulatory guidance. * Publish the update procedural documentation version in the Procedure Enterprise System. * Work in collaboration with the Process Engineer to link the procedural documentation within an object in a process model in iGrafx (if applicable). Documentation Maintenance and Retirement * Assist the process owner implementing a change control process to ensure their procedures are reviewed, updated, approved, and communicated appropriately. * Facilitate the procedure retirement form to the process or procedure owner when they determine that a set of procedures are no longer necessary, and the documents need to be rescinded from the central repository. * Once the procedure retirement form is completed, proceed to retire the procedures from the Procedure Enterprise System. Continuous Improvement & Training * Perform research and review existing documents to identify gaps in documentation. * Analyze effectiveness of documentation and recommend improvement opportunities to management. * Other duties as assigned. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled