About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

The knowledge manager is responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of knowledge assets. They are required to work alongside stakeholders, internal and external, to promote and optimize the usage of the organization’s knowledge assets. 

Job scope: 

Maintaining Team’s knowledge base (OKM) in three ways: 

Publishing new procedures and knowledge articles  Updating existing knowledge articles in established time periods or sooner when new information is available on existing knowledge or a change of an existing knowledge article.  Deleting outdated knowledge and faulty procedures.  

Knowledge gathering:   Independently recaching out to vendors and customer for filling knowledge gaps or knowledge on new services/products introduced.  Reaching out to customer teams to together review knowledge gathered from third parties before publishing in knowledge base.  

Customer/vendor knowledge meetings 

Attending periodical (weekly- bi-weekly etc.) meetings dedicated to knowledge discussions with both the customer and third parties, with prepared agenda and knowledge issues to be raised. Sending meeting notes.  Actioning everything on their and teams’ side agreed on those meetings.  Attending meetings appointed by manager.  Attend meetings appointed by customer.   Attending weekly internal team management call and provide relevant knowledge updates.  

Notifying the team about OKM changes 

Notifying the team about OKM changes via Teams channel.  Notifying the team about OKM changes via team distro e-mail (urgent procedure changes daily and once a week all changes made in OKM for the agents to see).  Attending team meetings to remind agents of recent changes. 

Monitoring if the changed procedures are being applied correctly to tickets and calls and giving feedback to agents if they are not.  

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”