Location:

100 Public Square - Cleveland, Ohio 44113

The Institutional Advisor (Advisor) develops investment management and fiduciary relationships with non-profit, public, corporate and government clients. The Advisor collaborates with local Private Banking Markets and Banking Partners to identify prospective Institutional Clients through education and positioning of Institutional Team capabilities to generate awareness, deliver solutions and drive new revenue. The Advisor will also manage a modest book of clients as a means of staying close to the operational and technical aspects of serving this client population. As part of a team serving institutional clients, the Advisor delivers a proactive client experience through the development of internal and external relationships that deliver appropriate advice.  The Advisor is responsible for the delivery of exceptional sales and retention results.

ESSENTIAL JOB FUNCTIONS

Sales

Responsible for the development and closure of the most complex and sophisticated client opportunities.  Identifies prospective Institutional Advisors clients or referral sources by educating and positioning Institutional Advisors capabilities to meet client needs, develop solutions and drive new revenue.  An active member of the Institutional Advisors Team participating in the development of sales strategy, client experience, product development and other aspects of leading a successful business. Coordinates the successful completion of the RFP process (from preparation of the response, interaction with the prospect and all phases of presentation) in partnership with KPB Field and other banking partners. Maintains an in-depth knowledge of products and services as well as proactively acquires knowledge of competitors and competitive products to support the awareness of IA team. Fosters a sense of partnership with KPB, Banking Teams, and COIs in assigned region to create an environment for learning/best practice sharing and accountability; drives the performance and sustained success of the KPB sales team.

Prospecting

Serves as the primary point of contact for all external sales opportunities.Masters an effective first contact strategy and phone approach.Understands what differentiates IA and develops a unique sales approach that differentiates Key from the rest of the marketplace.Effectively understands and prospects within the most productive market niches.Effectively masters the ability to ask questions and qualify prospects early in the sales process.

Pipeline and Opportunity Management

Meets or exceeds monthly success metrics and keeps a robust and monitored pipeline that is reviewed regularly with the Sales and Market Managers.Partners with the RM on all sales opportunities, including the closing of the deal.Fully understands and executes the level of activity necessary to achieve sales goals.Teams with KPB WA(s) and RM(s) to uncover opportunities in existing books of business.Teams with KPB Fields Teams to engage Field Banking PartnersGenerates leads by utilizing all resources including Salesforce, community networks, COIs, LOBs, product partners, etc.Utilizes letters, articles, voicemail, seminars and events to sell our services internally and externally.

Maximize the Sales Call Opportunity

Follows disciplined pre-call preparation.Becomes proficient at uncovering what will motivate a prospect to purchase our services.Masterful at asking questions to uncover time, budget and resource issues.Excellent at gaining commitment by the decision makers.Executes disciplined post-call debrief process, effective follow up and pipeline management.

Present to Close

Fully understands strengths and weaknesses of clients’ current provider and their decision-making process.Executes on appropriate signed documents and develops client relationship team and process.Sets initial strategy, introduces all new clients to Relationship Managers and set expectations for onboarding and servicing by the IA team.Collaborates and performs as part of the relationship management team to assure that the team sales goals are met by executing the client strategy. 

Exceed Client Expectations

Provides ongoing contact with new clients to enhance client’s initial experience with Key.Fully develops relationships to uncover additional services to be provided.Regularly asks satisfied clients for introductions to others they know who may need our services.Participate in KeyCorp’s commitment to the community.

Growth

This position is responsible for either meeting or exceeding assigned individual and team sales goals which can include expanding existing client business, referrals and or new business growth.

REQUIRED QUALIFICATIONS

Bachelor's degree in business related field (accounting, finance, economics, or related field).

Minimum 5 years Institutional Banking, Investment Management/Consulting, or Trust experience as well as progressively responsible and successful sales management experience. Additional banking experience in operations/client services or other LOB areas to gain broader understanding of organizational structure and workflow is preferred.Must have demonstrated ability to balance focus on sales and exceptional client service.Demonstrated ability to effectively manage and deliver results in a matrixed organization.Familiarity and knowledge of technology systems.

COMPETENCIES/SKILLS

Drives for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.Interpersonal Savvy - Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplaceClient Focus – Dedicated to meeting the expectations and requirements of clients; gets first-hand customer information and employs it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $110,000 to $190,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 02/18/2025

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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