Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This role works individually with frontline associates to build their professional proficiency beyond standard skills acquired in training. Prepares and organizes activities and demonstrations to ensure all planned topics are covered according to the on-boarding timeline. Collaborates with the management team to design successful action plans that improve overall performance. May assign and manage workflow during on-boarding in coordination with site leadership. May conduct file and call reviews.

Works individually with frontline associates to build their professional proficiency beyond standard skills acquired in training. Prepares and organizes activities and demonstrations to ensure all planned topics are covered according to the on-boarding timeline. Collaborates with the management team to design successful action plans that improve overall performance. May assign and manage workflow during on-boarding in coordination with site leadership. May conduct file and call reviews.

Job Responsibilities:

Improvements in associate confidence and speed to proficiency

When not on-boarding, focus is on up-skilling and new initiatives for in-role associates, including coaching, training, and assessing performance

Supports unit conformity to prescribed standard work processes and reduction of variability in the unit

Supports Unit leader with operational routines and supports unit business continuity

Required Skills:

2 + years previous experience coaching and teaching

Experience and knowledge of LOB specific functions, systems and tools that are necessary to assess and improve performance as well as teaching and coaching skills

Strong communication skills

Ability to work and complete tasks within a team environment

Skills:

Proven results meeting or exceeding goal-oriented expectations

Maintained a meets/meets or better on annual reviews for the last 3 years

Excellent time management skills

Self-motivated and motivational to others

Strong Communications skills to include written, verbal, non-verbal, and active listening

Great organization, including the ability to manage multiple tasks simultaneously

Attention to Detail

Coaching

Critical Thinking

Fraud Management

Interpret Relevant Laws, Rules, and Regulations

Problem Solving

Process Management

Quality Assurance

Research

Risk Management

Business Operations Management

Customer and Client Focus

Drives Engagement

Result Orientation

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: