Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We’re looking for a KYC Middle Manager to join our KYC Team in Austin. This role is a unique opportunity to have an impact on Wise’s mission, grow as a lead and help save millions more people money. 

Your mission: 

This role is a unique opportunity to have an impact on Wise’s mission, develop with a high-performing team and help save millions more people's money.

Your mission is to drive strategy, collaboration, innovation and operational excellence around customer onboarding for current and new products and currencies. The DD Senior lead is a strong leader with a mindset that allows them to create a vision to build and execute processes that put our customers first while being aware of the risks surrounding the industry-specific products and requirements set by regulations and partners.

Your main responsibilities will be:
* Be the main point of contact for the KYC Team
* Liaise with Learning and development, Quality, Workforce Management, Product, and Compliance teams
* Manage a team of leads, drive and coordinate projects
* Ensure that our SLAs are met
* Own and lead projects, manage SLAs, KPIs and participate in delivering OKRs in 2025 and beyond

Job Description

The role as a KYC Middle Manager gives you the opportunity to:

Create an overall direction for the team, implementing this strategy through strong communication that includes a plan of action, clear expectations and accountability.

Lead teams and team leads on strategic, operational, administrative and process levels, creating a governance and oversight structure. 

Establish team scope, provide vision and an execution plan to internally market the value-add of the team capability and expertise. 

Create a data driven framework to identify, collect, analyse and interpret valuable aspects of the team’s daily work.

Plan capacity and own performance improvement for the team

Establish effective operational processes, task allocation, training and performance management with a tightly managed cost base;

Drive and support communication with the product teams and provide valuable insights for enhancements from the customer's and teams perspective.

Qualifications

As a KYC Middle Manager you have a Relationship Mind-set to:

Act as an effective liaison with product, compliance and operational KYC teams to ensure clear communication of decisions and policies, identify and drive opportunities and enable a process improvement escalation path;

Collaborate with internal teams in various offices to manage operational impact of process changes within the team. 

Proactively document and communicate team progress, challenges and plans on a global level.

Onboard and support team leads in their growth and development

As a KYC Middle Manager you have a Compliance Mind-set to:

Ensure team’s understanding of our regulatory obligations, how our policies fulfil them and how our risk-based approach deters and prevents money laundering and financial crime;

Support development of compliance knowledge and provide advice within compliance operations and cross team, ensuring that we deliver on the banking partner experience while considering operational impact and cost scaling;

Ability to represent the policies, processes and auditable work to regulators and auditors while guaranteeing current documentation and accuracy of necessary work procedures;

As the KYC Middle Manager you should have the following skills:

Previous experience in team leadership minimum of at least 5 years;

The ability to identify, create and apply processes, methods, knowledge, skills and experiences with the aim to achieve project objectives;

Good understanding and ability to analyse and move team’s metrics;

Great communication and presentations skills to support internal and external cross-team projects and audits;

Good understanding of the regulatory framework surrounding verification;

Passion for leading and living our company values;

Proven track record of taking individual ownership and responsibility as well as being a great team-player.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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