We’re seeking someone to join our team as a Director in Shared Services and Banking Operations to liaise with key stakeholders in the onboarding process, including Business Units, Compliance, Risk, etc. to manage day-to-day Run-The-Bank (RTB) functions of CORS including regulatory & product documentation for client on-boarding, data management, and process quality management. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at Director level within Core Services, which is responsible for performing and managing product-agnostic and centralized operational services across several businesses and products. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on… *What you’ll do in the role:* • Serve as a subject matter expert within functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes • Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues • Coordinate work, train and develop other team members where required, including task allocation, and project contribution • Conduct detailed reviews of client's KYC records to ensure compliance with regulatory and internal policies and procedures • Independently manage requests from business units, build relationships to better understand ISG clients and their businesses • Review and respond to exception reports and management reports designed to help manage/mitigate risk (regulatory risk, operational risk, etc.), workload, and performance of staff. Improve quality and effectiveness of these reports and coordinate with others to establish new reports where needed • Ensure high process quality scores and address findings identified in PQ checks *What you’ll bring to the role:* • Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels • Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team • Ability to operate independently across the majority of day-to-day responsibilities • Strong knowledge in KYC and AML regulations and how they are applied in a U.S. banking environment, familiarity with Cayman, Canada, and UK KYC regulations a plus • Excellent analytical and problem-solving skills, including problem structuring, analysis, and ability to translate issues into actionable items and recommendations • Culture carrier across Operations, embracing the Firm's core values and acting as a role model • At least 4 years’ relevant experience would generally be expected to find the skills required for this role • FINRA 99 series and/or ACAMS certifications a plus but not required *What you can expect from Morgan Stanley:* We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. Role is hybrid and will require in office attendance 3 days/week. Expected base pay rates for the role will be between 85000 and 130000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). **Job:** **Other* **Title:** *KYC Operations Director (AVP)* **Location:** *New York-New York* **Requisition ID:** *3265074*