Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi** , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. **Shape your Career with Citi** We’re currently looking for a high caliber professional to join our team as **Manager, KYC Operations** (Internal Job Title: KYC Operations Manager - C12) based in Kuala Lumpur, Malaysia Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance: + We empower our employees to manage their financial well-being and help them plan for the future. + Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. **In this role, you’re expected to:** + Be responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi. + Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment + Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally + Provide people management and development responsibilities and ensure team service level standards are met + Liaise with Compliance department and senior management within business units supported + Oversee new client onboarding and implement process enhancements to improve client onboarding experience + Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program + Monitor account refresh activity daily to ensure regulatory/document requirements are met + Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized + Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure + Have the ability to operate with a limited level of direct supervision. + Exercise independence of judgement and autonomy. + Act as SME to senior stakeholders and /or other team members. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **As a successful candidate, you’d ideally have the following skills and exposure:** + 5-8 years of relevant experience + Proven ability to make effective and timely decisions + Consistently able to anticipate and respond to customer/business needs + Demonstrated ability to build and cultivate partnerships across business regions Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Take the next step in your career, apply for this role at Citi today** _https://jobs.citi.com/dei_ ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Business KYC ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.