Do you have the ability to quickly build rapport with customers to ensure the KYC aspect of the Client’s onboarding experience is exceptional, efficient and world class? Then this role is for you.

As a KYC Production Senior Team Lead within the KYC Team, you will be responsible for collaborating with various internal teams to ensure all client KYC records adhere to regulatory standards. Your role will involve ensuring the high-quality and timely completion of all client-level due diligence. You will be instrumental in the end-to-end operational activities, including the periodic renewal/remediation process for all clients. Your duties will also include reviewing the data collection and verification processes to ensure all KYC records are accurate and complete before the final review by the client-facing team. Staying updated with all regulatory changes and requirements around client KYC, Suitability, and Documentation will be a key part of your role. You will also manage expectations regarding turnaround times and provide regular updates on the progress of onboarding and periodic reviews. Working in an analytical and dynamic environment, you should possess the ability to evaluate complex documents to ensure regulatory requirements are met.

Job responsibilities:

Performs day to day management of a team of KYC Operations Analysts/Associates including coaching and providing ongoing performance feedback Builds and develops strong partnerships, identifies challenges and eliminate roadblocks with all internal partners  Organizes the book of work for the team and working with business stakeholders to prioritize accordingly. Coordinates case prioritization, capacity planning, and assignment. Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate  Stays up to date of any changes to processes and procedures, regulatory change and ensures impacts are identified for in-progress requests  Manages personal workload and priorities ensuring timely escalation of key risks/issues to management  Identifies and executes process improvements, provides guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills:

Experience within the investment management, financial service, auditing, compliance, or consulting industry with a strong exposure to KYC/AML/CDD/EDD standards Experience leading a team Strong interpersonal skills with the ability to interact with all levels of staff and Senior Management.  Highly motivated, team player, self-starter and able to work independently Comfortable with change, ambiguity, debate, conflict and informed risk taking Client focused whist maintaining a strong controls mind-set Proactive and flexible approach to personal workload and wider team targets Effective at managing time appropriately and organizing workload for maximum productivity Exceptional research and analytical skills with the ability to analyze large amounts of data; decipher higher risk attributes (transactional, geographical, product, customer type, etc.) and to identify trends and potential high-risk activity, and to document conclusions appropriately Sound understanding of the Financial industry