Job Profile

Perform end to end CDD Review aimed to discover in a sample all kinds of quality failures in CDD applications and CDD Quality Review to test for specific failures in completed CDD applications. Analyze Quality Assurance feedback and Operational Compliance Dashboard to perform root cause analysis on quality gaps and common errors. Organize lessons learnt and facilitate knowledge sharing sessions with Processing Units or the SME Community.

Key functional responsibilities

- Performing Quality Review on the CDD files:
- End to end CDD review: aimed at discovery of potential quality errors in CDD files in a population.
- Targeted review: to test for specific errors in completed CDD files.
- Analyzing feedback on quality coming from Quality Assurance, Operational Compliance Dashboard, and other sources.
- Determining focus areas for Quality Review and research questions.
- Performing root cause analysis for the quality gaps, common errors identified.
- Maintaining regular working relations with Processing Unit contacts e.g., Leads, SMEs, Signatories, etc. to perform in-depth root cause analysis
- Preparing reports on the outcome of analysis and ensuring feedback loop with the specific Processing Unit to agree on the outcomes.
- Proposing potential improvements, preventive and mitigating measures.
- Liaising with Global KYC end to end Pillar, WB CDD QC Lead on additional focus areas and improvement actions required.
- In some cases, validating closure of the improvement actions to confirm the structural fix has been applied.
- Organizing lessons learnt and facilitating knowledge sharing sessions with Processing Units or the SME Community

Other
- Supporting with project management activities related to quality, reporting, maintaining the team SharePoint, forms, and trackers.
- Creating and updating reporting for various Governance forums, updating of Quality Review workplace instructions whenever needed.
- Giving and asking for constructive feedback.
- Partnering with local organizations and Global KYC team to understand relevant regulatory requirements, quality opportunities, challenges, needs, gaps.

Required experience, skills and competencies:

- 3+ years of relevant experience in AML/ CDD/ KYC in roles like CDD/KYC Analyst, Quality Control, Quality Assurance, and/or Subject Matter Expert.
- Understanding of key regulations (FEC, ESR, FATCA, CRS) and their respective effects on the operational landscape of KYC.
- Academic level and preferably a certification in FEC, FATCA, CRS, ESR or AML expertise areas or willingness to achieve those certifications.
- Risk awareness and ability to interpret research results and which mitigation measures need to be designed and implemented following the research results.
- Independent, analytical thinker, natural curiosity and desire to improve. A growth mindset. ability to get people on board’ and to influence change.
- Proactive self-starter, Can-Do, No Surprises and Positive mind-set. Overall, you have a healthy work ethic and a willingness to collaborate.
- Strong organizational and cultural sensitivity. Ability to successfully work remotely in multiple countries and ensure different cultures will work together as one team; taking into account different cultures, languages and time zones etc.
- Ability to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures and situations.
- Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.
- High fluency in English is a must.