Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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We are looking for a talented and accomplished KYC (Know Your Customer) Specialist to be responsible for ensuring compliance with regulatory requirements by conducting due diligence and risk reviews on new and existing customers, and conducting investigations as necessary. You will play a crucial role in performing an accurate risk assessment to maintain the integrity of our organization's financial systems and preventing potential fraud, money laundering, and terrorist financing activities.
In summary, as an AML Agent dealing with high-risk and significant high-risk partners, you will need to possess strong risk assessment skills, compliance knowledge, investigative abilities, effective communication, and collaboration skills, as well as proficiency in technology and data analysis. Your commitment to maintaining a secure and compliant payments environment will contribute to our client's mission of providing smarter and more flexible shopping experiences.
As a KYC Analyst for our team, your daily responsibilities will include:
Customer Due Diligence (CDD): Conduct thorough and accurate CDD on new and existing partners, following established policies and procedures. Gather and verify customer identification documents, evaluate source of funds, and assess customer risk levels. Risk Assessment: Evaluate the level of risk associated with customers based on the information gathered during the CDD process. Utilize risk assessment frameworks and tools to categorize customers and identify high-risk entities. Documentation and Reporting: Prepare accurate and comprehensive reports detailing findings from customer due diligence, and risk assessments. Maintain detailed records and documentation to support the decision-making process and regulatory requirements. Collaboration and Communication: Collaborate with internal stakeholders to address compliance-related issues, share knowledge, and implement process improvements. Communicate effectively with relevant parties regarding the outcomes of investigations or escalated cases. Prepare and conduct trainings for more junior colleagues. Continuous Improvement: Identify areas for process improvement within the internal processes and contribute to enhancing existing policies, procedures, and systems. Propose innovative solutions to enhance the effectiveness and efficiency of the KYC process.
To succeed in the role you need to have:
Native or proficient level in English (C2) Prior experience in KYC, EDD, AML, or Compliance roles within the financial services industry (1+ years). Good knowledge of the industry best AML practices. Experience and knowledge of OSINT techniques Excellent analytical and investigative skills, with the ability to identify and assess potential risks. Attention to detail and ability to work accurately within tight deadlines. Strong English written and verbal communication skills, with the ability to present complex information clearly and concisely. Must hold EU citizenship or valid work permit for Greece Be a local candidate since the position is office based in Athens, Greece
Go further with Foundever™
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Very competitive wages and stability Fully paid training Permanent contract Private healthcare Continuous learning/development opportunities Competitive career opportunities A safe, friendly, diverse, supporting and technological company International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit) EverBetter wellness program (Fitness room in our premises & Personal Trainer)
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