KYC/FCFP Team Lead

Job Overview

Supervise a team of CDU analysts and signatories, executing KYC processes as an outsourced support to ING Branches across the world. The role is under the Wholesale Banking KYC and will be working with many colleagues from different disciplines and geographies. Harmonization, rationalization, standardization and optimization are key objectives of the position. Role will be part of supporting that transformation in the KYC domain and as such contributing significantly to the realization of the WB TOM strategy.

Key responsibilities:

Has limited to extensive level of experience in managing people. Responsible for 20-30% production work and for directly supervising the work of operational staff. Forms the link between the team and management and is accountable for team plans, resource allocation and work processes and procedures. Ensures compliance with the rules and procedures that are prescribed by Risk and Compliance.Has an active role in regular internal and external audits. Decisions are guided by resource availability and functional targets and objectives. Acts as a coach for the team members and is responsible for the development of the team. Is a key driver for optimizing the processes in the team and operations management.Acts as a coach and mentor for the analyst and signatories and is responsible for the development of the department.Has a competent proficiency level of the processes and products and understands the complex process environment to ensure maximum efficiency. Receives general guidance and oversight from their reporting line.Natural born inspirer and motivator whose passion and energy helps to get the best out of his/her colleagues. The successful candidate will manage via efficient work allocation, monitoring of work, based on data and facts, and steer pro-actively towards output and continuous improvement.Has strong in problem analysis and judgment, creative in solutions and see giving and receiving constructive feedback as important conditions for good cooperation.Must be customer oriented and takes the customers’ needs in everything as a starting point. Altogether, the successful candidate must be able to find the right balance between cost, quality, control and customer satisfaction.Understands the mission and vision of the company and how the department contributes to that. Acts in line with ING rules and policies. Capable to act as POC when the Circle Lead is absent.

Key Capabilities/Experience

Talent development - bring out the best in every team and everyone Coach, mentor, motivate, challenge, develop and recognize individuals and teams on a continuous basis. Enables an inclusive and Orange Code culture where everyone gives their best to the organization and each other.Collaboration - escape your silo, break down barriers and collaborate to accelerate decisions Fosters collaboration in the department/function and with the different stakeholders. Fosters and plays a key role to help others to understand and build their influence within a network.Staffing and succession planning  - Know how to have the right people at the right time at the right place, which means anticipating on the attrition via active succession planning in the department/function and by hiring new staff.Performance transparency - lead courageously. Create transparency and promote performance Understands and consistently applies Step Up Performance Management (planning, coaching, review and appraisals) and has continuous conversations with direct reports. Is a role model for the team leads.Personal ownership – be a role model Is living and breathing the Orange Code. Owns actions and outcomes. Delegates frequently and effectively, yet is still accountability for the overall agendaProcess Improvements - Implement improvements and ensure proper understanding by involved parties Identifies improvements across businesses/processes/services. Supports these improvements and makes sure it happens. Makes sure parties involved are kept informed about improvements.Execution - Daily coordinates and monitors all short-term tasks and activities to be executed in accordance with the Service Level Agreement’s, KPI’s and applicable procedures. The tangible outcomes of the execution will be visible on short-term. Set prioritiesCapacity Planning - To improve customer service and optimize the use of .

1) Understands, maintains and actively uses a comprehensive set of measures that are required to manage the team:

- Workloads/ process

- Workforce/ people - Customer requirements

2) Produces and supports daily plans that quantify how targets and objectives will be achieved.

Minimum Qualifications

· Bachelor’s Degree in Economics, Business Admin, Management, Banking and Finance or any related course with at least 7 years as a delivery manager in a financial service or related industry

· 3 – 5 years of People Management experience, leading and motivating a  team of 15+ in a target-driven environment

· Relevant experience in KYC/CTF/AML Compliance in the financial sector is preferred

· Experience in operations management including capacity management, performance

    management, load balancing, lean KPI’s, visual management, continuous improvement

· Experience in Project and Change Management

· Affinity with computer systems, knowledge of KYC Vantage system would be preferred;

· Knowledge of KYC policies and procedures and willing to learn further within a short timeframe

· Proven team player who enjoys collaboration in a target-driven organization

· Has strong customer orientation

· Self-motivated, persuasive and proactive

· Fluent in English