The role will act as the Chapter Lead for the Mexico business, leading a team of 2-10 Experience Designers. Reporting to the Global Chapter Lead, the role supports the Transformation Lead in leading the UX transformation and strategy. Also, the person serves as a role model and player coach to help facilitate the apprenticeship, development, and evaluation of the chapter members based on the practices and standards set by the Global Chapter Lead​.

 

Responsibilities:

Lead UX transformation and strategy: Collaborate with stakeholders across businesses to define the overall UX vision and roadmap aligned with business goals. Conduct user research (e.g., surveys, interviews, usability testing) to understand user needs, behaviors, and pain points. Develop journey maps to inform design decisions and prioritize user experience improvements. Partner with Domain Leaders and Product Owners to ensure UX is seamlessly integrated throughout the product development lifecycle. Ensure design solutions are consistent with global standards and design system. Analyze the UX data to measure the effectiveness of design implementations and identify areas for improvement. Demonstrate the impact of user-centered design, with regular reports to key stakeholders. Standards for craftsmanship​ Serves as a role model for “how” work is conducted (i.e., “what good looks like”) to ensure professional standards are met across the Chapter​ May participate in solving complex problems and provides functional expertise within chapter and squads​ Stays on top of external trends and innovations and brings relevant learnings into work to actively role model new practices technology, innovations, etc.​ Chapter member development​ Facilitates feedback and evaluation process for chapter members, supporting overall career development and trajectory​ Provides ongoing coaching and career guidance through regular 1:1s ​ Resource allocation / staffing to core domains and enabling platforms​ Supports staffing process that balances developmental needs with business objectives ​ Identifying and collecting staffing needs to consult with Global Lead to ensure future staffing and hiring​

 

 

Basic requirements:

Proven leadership experience leading a team of UX/UI designers while collaborating with multidisciplinary professionals including business stakeholders Professional with a well-rounded user experience design portfolio that includes discovery, ideation, concepting, detailed design, prototypes and validation​ Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence​ Experience with conducting UX research such as usability testing, A/B testing, surveying​ UI/visual design skills keeping the focus on maximizing communication​ High proficiency in using design tools (e.g., Adobe Suite, Figma)​ Experience working in an Agile setting (or willingness to learn Agile ways of working)​ Experience with designing quality consumer products in keeping with design trends ​

 

 

Ideal profile:

Lead role is essentially a person whom we’ll call a Chapter Lead. The Chapter Lead will be leading a team of designers tackling various pod needs in our agile delivery model. Across various business domains, the lead will be responsible to identify the experience design needs, define the design strategy, and deliver the UX/UI design services as a player coach. It is critical for the person to be able to lead the strategic planning collaborating with the domain leaders, pod owners and other design leads. Current/prior role as a player coach or UX/UI manager at a large company. Experience in full spectrum of UX/UI design activities, which includes UX research, wireframing, high-fidelity UI design, user testing/validation and UI development handoff. Especially, the person has the design implementation experience as opposed to just delivering a proof of concept (POC) design. An agile practitioner. The person has at least one product work experience in an agile environment.  Mastery of collaborative design tools including Figma, Miro, etc. Total professional experience 10+ years.