Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering extraordinary Customer Happiness and results. Our leempowertivate and iencouragetheir teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Humble. Our leaders operate with a high level of Subject area but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are thrilled to announce an opportunity to join our team as: IT Change Management and Transformation Leader SoftwareOne Scope: Full-time | Office: Colombia | Remote How a day to day would look like in this role: Own the evolution of the IT customer service, transitioning from a traditional model to an "Intelligent Experience Center." You will be key in leading technology adoption, training teams, and minimizing resistance to change, ensuring that the project generates value for the service customers. What we need to see from you Profile: Background in systems engineering or related fields with experience leading or actively participating in projects involving the adoption of new technologies within organizations. Required Skills: Previous experience in digital transformation projects. Experience with help desks and IT support. Knowledge of technological tools such as CRM, ticket management systems (e.g., ServiceNow, others), self-service platforms, and process automation systems. Ability to lead training and awareness efforts for teams on new tools and methodologies. Experience working with multidisciplinary teams, encouraging partnership between IT, operations, and customer service areas. ITIL Certification. Management Aspects: Experience in project management, including planning, execution, and evaluating the efficiency of transformation initiatives. Development of transformation roadmaps and management of resources and timelines to meet objectives. Ability to define and supervise key performance indicators and continuously improve service processes. Data measurement and presentation. Desirable: Basic knowledge of cybersecurity or financial compliance. Benefits: Creative culture with lived what we value for an appreciative and supportive work environment. Employee recognition programs. A variety of training and development opportunities. Work-life balance. Referral bonus program. Multicultural interaction. Contribution to society through employee initiatives. Corporate events. Newest technologies for our clients and colleagues. And much more! Job Function Software & Cloud Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.