About Milliman:
Independent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance, and financial services, and property and casualty insurance.

Summary:

The L&D Program Coordinator is responsible for the overall coordination of in person and virtual classroom training and programs on the L&D team.  This includes all aspects of in-person and virtual training coordination, Teams/Zoom hosting, communication, scheduling and registration management, coordinating onsite training venue contracts, speaker contracts, and training follow up processes. This role will report to Senior Manager, Learning & Development.

The L&D Program coordinator is proactive, organized, and an excellent communicator. Proven client service excellence is essential in this role as the L&D Program Coordinator works with all levels of the business. The L&D Program Coordinator will organize and coordinate multiple programs, training schedules, and calendars.

Responsibilities

Program Coordination:

Plan, schedule, and coordinate training sessions, workshops, and events across various formats (in-person, virtual, and hybrid). Serve as the primary point of contact for trainers, participants, and stakeholders before, during, and after programs including communications, registrations, training scheduling, follow-up, monthly resources and follow-ups, software upkeep. Manage training logistics, including venue arrangements, technology setup, and material distribution.

 Administrative Support:

Track participant registrations, attendance, and engagement through learning management systems (LMS) or other platforms. Generate reports on program effectiveness, including post-training evaluations and ROI analysis. Assist with program budgets, invoices, and vendor contracts to ensure financial accountability.

 Communication Skills & Attributes:

Expert written and verbal communication skills. Exceptional organizational and project management skills, with a strong attention to detail. Prefers to work with a team. Able to juggle multiple requests in a dynamic environment. Able to give and receive feedback positively. Engage with end-users with patience, in a professional and inquisitive manner.

 Personal Attributes:

Demonstrated excellence in customer service. Able to work with multiple personalities maintaining a professional demeanor. Detailed oriented with strong analytical skills and a commitment to high quality. Ability to ask questions and work collaboratively. Ability to use judgment in recommending client solutions. Process driven, with the ability to recommend and implement changes for process improvement.

 Minimum Requirements:

Demonstrated interest in learning or human resources. Superior organization and communication skills. Experience with virtual training platforms (e.g., Zoom, Microsoft Teams). Proficiency in Microsoft Office Suite and Learning Management Systems (Absorb preferred).

Preferred Qualifications:

Certification in project management (e.g., PMP). Proficiency in business intelligence tools (e.g., PowerBI, Tableau). Experience in Microsoft Power Tools such as Power Automate and Power Apps.